Job description
essential job functions / responsibilities:
job function
duties
* part creation
* initiate part number creation and extension form after order received, getting details from factory and trade compliance loading in oracle and implementing the idea in the system
* technical product description according to prior agreement with engineering / product management
* part number creation in due time in cooperation with supply chain / engineering / product management
* administration / management of new item requests
* pricing activities
* pull detailed reports from oracle and excel
* utilize pricing models to analyze data and implement prices on products not currently populated in oracle erp system
* work with cross-functional teams to develop pricing on active quote and order components
* archiving
* facilitates archiving of all documents and rfq’s in our electronic database (ocm)
* crm knowledge
* registers and assigns to the respective team queue all rfq’s and support requests from customers in a timely manner
* maintains an updated crm database by adding new customers and contacts as needed
* lead time support request
* manage lead time support requests, educating customers where to get the information and providing responses with the lead time requested
* business process support
* supports with maintenance of power bi dashboards and daily reports for other teams such as order entry, customer care, and sales kpis
* tester for business process implementation or improvements such as btab and crm developments/enhancements
* flexibility
* depending on urgent inquiries, prioritize business needs to ensure that inboxes and requests are addressed promptly
professional degree requirements (e.g., engineering, business admin):
* minimum 1 year of experience in a similar role within the industrial space
* effective communication, negotiation, and influencing skills
traits & skills:
* ability to work effectively across company departments to produce quick results and resolve customer claims
* ability to multi-task and manage competing priorities
* self-starting and action-oriented
* technical literacy and ability to comprehend technical details
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