Job description
essential job functions / responsibilities:
job function
duties
part creation
* initiate part number creation and extension form after order received, getting details from factory and trade compliance loading in oracle and implementing the idea in the system
* technical product description according to prior agreement with engineering / product management
* part number creation in due time in cooperation with supply chain / engineering / product management
* administration / management of new item requests
pricing activities
* pull detailed reports from oracle and excel
* utilize pricing models to analyze data and implement prices on products not currently populated in oracle erp system
* work with cross-functional teams to develop pricing on active quote and order components
archiving
* facilitates archiving of all documents and rfq's in our electronic database (ocm)
crm knowledge
* registers and assigns to the respective team queue all rfq's and support requests from customers in a timely manner
* maintains an updated crm database by adding new customers and contacts as needed
lead time support request
* manage lead time support requests educating the customers where to get the information and providing responses with the lead time requested
business process support
* supports with maintenance of power bi dashboards and daily reports for other teams such as order entry, customer care and sales kpis
* tester for business process implementation or improvements such as btab and crm developments/enhancements
flexibility
* depending on urgent inquires, prioritize business needs to ensure that inboxes and requests are addressed on a timely matter
professional degree requirements (i.e., engineering, business admin, etc.):
* i experience requirements (years / type of prior responsibilities or experience / industry, etc.):
* minimum 1 years' experience in a similar role within the industrial space
* effective communication, negotiation, and influencing skills
traits & skills ((i.e., analytical capacity, computer capacity, risk taking, introversion/extroversion, confidence, reasoning):
* effectively work across company departments to produce quick results to resolve customer claims
* ability to multi-task and manage competing priorities
* self-starting and action oriented
* ability to comprehend technical details/technical literacy