Responsibilities · research credit/debit card disputes and build dispute cases to recover funds for merchants (visa/mastercard/amex etc..) · validate appropriate data from internal and third party systems and ensure appropriate course of action is being pursued. · ensure accurate and appropriate responses to disputes during the lifecycle of dispute. · ensure accurate accounting and reconciliation of suspense accounts and scheme gl accounts · monitor disputed transactions for possible fraudulent activity. · serve clients by resolving product and service problems. · ach and other transaction type and dispute process awareness qualifications · strong computer skills required · proficiency in ms office · experience in disputes or in the payments industry preferred(3-5 years us market exposure preferred) · excellent communication skills · detail-oriented and results-driven · ability to analyze information, think through difficult problems, and make critical decisions based on limited information