Job opportunity
we are seeking a seasoned professional to lead our distributed team of customer-facing consultants and engineers.
* serve as primary liaison between teams, ensuring service delivery meets client expectations through proactive feedback management and corrective actions.
* drive a customer-centric approach across teams to improve engagement and satisfaction.
* maintain deep understanding of client technical needs and build lasting, trusted relationships.
* partner with sales to provide strategic input during client negotiations and ensure smooth collaboration throughout the client lifecycle.
the ideal candidate will have 8+ years experience in professional services/consulting, with at least 3 years leading high-performing teams of networking and security technologies.
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key responsibilities:
* liaison role: serve as key contact for professional services, driving client satisfaction and delivery excellence.
* customer focus: champion a customer-first mindset across teams, enhancing engagement and satisfaction.
* technical expertise: ensure team deeply understands client technical needs, fostering long-term, trusted partnerships.
* strategic partnerships: collaborate with sales to inform client negotiations and streamline client relationships.
requirements:
* at least 8 years of experience in professional services or consulting.
* 3+ years of leadership experience managing high-performing teams in networking and security technologies.