At patrianna, we are passionate about delivering world-class gaming experiences to millions of players around the globe. As a dynamic, international team, we embrace a collaborative remote-working culture that prioritizes innovation and excellence in everything we do.
we are seeking a detail-oriented operations agent with a focus on fraud prevention, kyc compliance, and payment management to join our expanding team.
if you’re eager to make a significant impact in a fast-paced, forward-thinking company dedicated to being a leader in the gaming industry, we would love to hear from you!
areas of responsibility
* early detection and prevention of fraudulent accounts and suspicious transactions through comprehensive analysis and review of transactional data.
* conducting kyc (know your customer) procedures to verify customer identities and assess risk levels, including processing of kyc profiles and conducting enhanced due diligence (edd) reviews on high-risk customers.
* ensuring document integrity and compliance with policies and best practices, while coordinating with relevant teams for further handling of potential risks.
* managing the entire payment process, including receiving, processing, verifying, and reconciling invoices, as well as making decisions regarding account resets, redemptions, and bonus declines.
* reviewing transaction reports for suspicious activity and performing investigations to identify fraudulent activity, money laundering, or other anomalies.
* assisting other departments with payment-related queries and investigating any discrepancies in the system.
* collaborating with internal teams to ensure consistency of documentation practices and evaluating policies and procedures for compliance.
* providing accurate and up-to-date records of customers and monitoring progress and status of assigned cases.
* reporting operational, system, and policy issues promptly and making day-to-day decisions with minimal supervision to ensure effective operational management.
what we are looking for...
* minimum of 2+ years of experience in a kyc (know your customer), payments or risk specialist role
* bachelor's degree in any course or at least 2 years in college.
* preferably with experience dealing with usa/european gaming accounts.
* can communicate in written and spoken english in a business environment.
* ability to multi-task, prioritize, and manage time effectively without micro-management.
* has interpersonal, communication and presentation skills.
* has problem-solving and decision-making abilities.
* has analytical skills and must be keen to details.
* has the ability to cope under pressure.
* has a proactive approach to work, in terms of suggesting changes and improvements to processes and systems
* has commercial awareness and the ability to understand broad business issues.
important requirements
* willingness to work outside on a shifting schedule/weekend/holidays
* you will need your own office set up with a self-provided laptop or pc, headset and a reliable internet connection with the below requirements:
* pc – intel i5 4th gen (or higher) – self provided
* minimum os version: windows 10 or higher
* internet browser (preferably chrome – but can use edge, firefox, etc.)
* minimum ram: 8 gb
* minimum hdd space: 1 gb
* headset: usb headset (noise-canceling)
* web camera (for team meetings)
* internet: ethernet/hardline connection, speed minimum of 10mbps upload & download internet speed is required.
* backup internet provider
benefits
* competitive salary
* flexibility and remote work
* training and development
* international collaboration with our teams based around the world
* fast growing business where the sky's the limit for your career
#j-18808-ljbffr