One of upwork's largest clients, an american multinational technology company, is in search of anm365 administrator (spanish speaking). In this role, you will be required to handle tickets that come in through phone, emails and chat. The it ticket needs will vary depending upon the request; they typically include questions surrounding the admin's knowledge of the m365 web application, registering and buying domains, downloading and installing office, and using the m365 feature set.job descriptionresponsibilities:take new cases and follow up on all active casescase documentationensure escalated cases are getting tractioncheck mailbox to ensure that:previous cases are not reopen/ reopen if neededemails send to everyone about community updates and process updatesemails related to open casesattend weekly meeting with a team lead to reinforce important topics, processes updates and other topicsattend workshops and q&a sessions if neededparticipate in pilotsupdate all trackers requested by the team leadsqualificationsrequirements:must be highly innovative, solution-oriented and can follow through with the customers until their concerns are resolved.experience on exchange onlineexperience on sharepoint onlinemanaging and troubleshooting skype for business online, teams and onedriveexperience with directsyn (ad connect) setup and configurationexperience with dns and how to set upknowledge on adfsbasic knowledge on powershell(basic commands/scripting)ability to deploy apps on to microsoft 365 environmentability to build competency in the team to deliver customer requirementsa high level of english and spanish fluency and professionalismdevice specifications:a laptop/pc withdual boot:boot 1: personal and work partition.boot 2: environment dedicated to the project.operating system: windows 11 pro (latest updates installed and activated with a genuine product key).memory: minimum of 16gb ramprocessor: at least intel 8th generation (coffee lake / newer) or equivalent in amd.module: trusted platform module (tpm) 2.0 version is required.storage: minimum of 160gb ssd with 64 gb free space for the partition.network: lan (local access network) required. Freelancers will not connect to the provided systems and tools using wifi.internet speed: minimum of 50 mbps upload/download speed.antivirus: no 3rd-party antivirus software installed. Only microsoft defender is allowed with the latest update.webcam: required and must be microsoft teams compatible with at least 720p resolution.microphone and headset: required and must be usb type 3.0, microsoft teams compliant, with background noise cancellation.monitor: strongly suggest and prefer that freelancers use dual monitors. At least one monitor is required to have at least * or higher resolution.additional informationall your information will be kept confidential according to eeo guidelines.the hired candidates will be paid on a fixed pay, for tickets assigned/solved. Please submit a proposal with your desired budget, what your experience is with microsoft 365 and its applications, along with any other information you'd like us to review in your proposal.why choose us?We value diligence and teamworkcollaborate with subject matter experts and the team to ensure timely and effective case resolutionbe a part of innovation and customer satisfaction to various large organizations