*req id*: *we are currently seeking a delivery associate director to join our team in gdl, jalisco (mx-jal), mexico (mx).
this position is responsible for providing direction to a team of it project managers.
- provides direction to a team of it project managers.
- provides guidance and mentoring to staff.
- handle and coordinate with other teams and vendors to resolve p1 and p2 incidents- track the incidents and ensure no sla's are breached- serve as single point of contact for customer's report delivery/program manager- monitor and control daily progress, and help resolve obstacles as they arise- generate and implement ideas to continuously improve process efficiency- work closely with customer on clear prioritization and help team stay focussed on top priority items- estimates feasibility, time and effort of projects and tasks via the project portfolio management committee.
- supports projects through appropriate resource assignments.
- guides and monitors projects and tasks to successful completion.
- maintains procedures and processes to ensure quality control.
- sets team goals and prioritizes tasks to align with company and department objectives and communicates these goals to team members.
- measures progress and results of team performance.
- ensures that project managers understand and follow best practices for software development and project management.
- recommends, develops and implements repeatable project management processes and best practices.
- manages all aspects of team staffing including hiring, employee retention, employee development and training.
- assists staff in maintaining constant communication with customers, both internal and external, to facilitate analysis and troubleshooting to ensure the highest levels of customer satisfaction.
- provides status reports to management as appropriate, highlighting risks and issues.
- helps prepare and manage budget.
- agile:- coaches and mentors other it project managers in lean/agile methods.
- drives servant leadership and coaches other it project managers on this quality.
- empowers the teams to be self-organizing.
- empowers the teams and stakeholders to make decisions.
- measures and reports progress frequently using agile metrics.
- creates product roadmap and release plan in partnership with pos and ims.
- leads coordinating practices in agile methods such as release planning, iteration planning, grooming etc.- coaches and assists product owners in prioritization, 3-amigo reviews and other po activities.
- leads and facilitates scrum of scrums with related projects/teams.
- traditional:- develops and maintains project charters, detailed project plans, weekly status updates and provides problem resolution.
- creates and maintains wbs, raci, stakeholder register and detailed project management plan.
- manages dependencies across projects.
- performs root cause analysis.
- leads in the establishment and facilitation of internal it project.
*other job requirements*responsibilities*10+ years related experience including a minimum of 3+ years of planning, leading and maintaining high quality, projects.critical thinker.demonstrated problem solving techniques.strong verbal and written communication skills.
*general job information*work experience -*health care payor experience requiredit, project/program managementtechnical experience- *education - preferred*bachelors - computer and information science*license and certifications - preferred*csm - certified scrum master - enterprise, pmp - project management professional - enterprise*about ntt data*#li-latam