Service delivery coordinator are you organized, proactive, and passionate about making processes work better behind the scenes? Do you want to be part of a team that helps others succeed by streamlining how we work?The enablement team is part of our global service delivery function. Our purpose is to enable customer service delivery managers (sdms) to spend more time delivering customer value.we're looking for a service delivery coordinator to help support and deliver the internal activities that make our service delivery more efficient and scalable.this is a fantastic opportunity for someone eager to learn about service operations, process improvement, and customer delivery in a fast-growing saas company. You'll play a key role by owning and managing essential internal processes that were previously handled by sdms.what you'll be doing:own and complete assigned operational tasks that support sdms globally - such as scheduling upgrades, coordinating routine maintenance and disaster recovery testing, preparing reports, and updating internal documentationuse internal tools like jira, confluence, power bi and excel to maintain data accuracy and workflowscollaborate with the wider enablement team on improvement initiatives and delivery cyclescommunicate effectively with stakeholders to provide updates, request information, or clarify task requirementsidentify opportunities to improve consistency, reduce manual work, and enhance visibility in day-to-day operationswhat we're looking for:a proactive, organized approach to your work - you like structure and are task orientatedclear communication skills – you are comfortable asking questions and keeping others informedconfidence using microsoft office tools such as outlook, powerpoint, excel, and wordfamiliarity with tools like jira, confluence, or power bi is a plus, but not essentiala natural curiosity to learn about how things work and how to make them betterthe ability to follow processes accurately while identifying areas for improvementan interest in exploring how automation and ai can streamline processes and drive smarter ways of workinga team player with a positive and enthusiastic mindset with a willingness to growwhy this role is exciting:you will be part of a global team shaping new ways of working within a fast-evolving environmentyou will gain hands-on experience supporting saas service delivery operationsyou will contribute to long-term scalability by helping reduce manual work across the organisationyou will be exposed to service delivery, process improvement, tooling, and cross-functional collaborationwe value:a growth mindset, willingness to learn and ability to adapt quicklya service-oriented approach - you enjoy supporting others to succeedpassion for structure, clarity, and operational excellencelocation & travel:this role is based in mexico, with occasional travel to atlanta or london as required for team collaboration and onboarding activitiesif you are looking for a meaningful route into service operations and want to help support and power a global team, we would love to hear from you.what we offer you in return:a front row seat in a rapidly growing and international software companyworking with a fun, ambitious, and committed team of smart peoplea respectful and professional, yet easy-going atmosphere where individual thinking is encouragedresponsibilities in challenging projects from day oneinternational career and learning opportunitiesposition where you can help retailers fight against food wasteflexible working hours and the opportunity to work remotely from your home officeabout relex:relex solutions create cutting-edge supply chain and retail planning software. Within our platforms, we have the power and potential to increase adaptability, efficiency and sustainability in the consumer goods and retail value chain. Our impact is tangible; from sustainability and eliminating waste to delighting customers and delivering great tailored tech solutions, we're curious and passionate challenge-seekers creating the future of retail today.relex is trusted by leading brands including liverpool, grupo merza, and gnc mexico, and has offices across north america, europe, and the asia pacific region. Being part of relex means being heard, feeling valued and knowing that you can be yourself because you belong. We believe in actions, not words, regarding diverse hiring and employment practices. We take de&i seriously. We champion and benefit from global diversity. We're creating and evolving our culture to welcome everyone and value every idea. Relex solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.#li-remote