About usfor a recently created shared business services and transformation project for a global company, we are looking for a senior collections analyst.in this role, you will have the opportunity to join the ar department, helping in shape the future of the otc processes.this is an exciting opportunity to work within a new shared business service centre based in monterrey supporting the america's region. The company creates complete solutions for professionals around the world who are committed to health & safety, diversity, professional conduct and social responsibility.about the rolethe collections analyst is a key role for the organization and will oversee managing and collecting outstanding accounts receivable. This role ensures timely payments from clients, resolves any discrepancies with little to no supervision, and maintains accurate records of all collection activities. The ideal candidate will have strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.- contact customers via phone, email, and letters to collect outstanding payments. - negotiate payment plans and terms with delinquent customers. - proposes strategies to expedite collections and reduce outstanding receivables. - coordinate with internal teams and external clients to resolve payment discrepancies and ensure timely receipts. - communicating and liaising with customers to resolve any escalated queries. - ensure compliance with established kpis. - maintain and update accurate records of all collection activities in the company's system. - review and analyze aging reports to identify overdue accounts. - propose, implement and enforce standardized processes and procedures across the region. - prepare and send monthly statements to clients. - optimize tools and systems available to provide automated financial and operational information. - provide excellent customer service by addressing inquiries and resolving issues promptly. - monitor and track payment arrangements and follow up on broken promises. - generate regular reports on collection activities and account status. - ensure compliance with all relevant laws and regulations related to debt collection. - participates in other ssc projectsqualifications /experience- candidate with minimum 4/5 years' experience in ar environment, preferably in a multinational company heavily oriented to the collections process. - strong knowledge and understanding of the credit and collection processes and regulations in the us and canada markets. - ability to apply effective collection techniques and strategies to ensure timely payments and minimize bad debts. - experience with shared service centers (ssc) - proactive profile well organized, fast learning, positive, excellent verbal and written communication skills. - previous experience as accounts receivable / order to cash team leader preferable. - strong knowledge in excel and at least one major erp (sap, oracle, jde). - fluent english and spanish (any other european language desirable)company benefitsjoin our new dynamic shared business services team in monterrey and contribute to the management of ar accounting process. We offer a supportive work environment & professional development opportunity. Apply now and become a part of our growing organization!- competitive remuneration package - stable employment conditions: permanent contract - food coupons - attractive location in monterrey office - friendly and international workingenvironment with collaborative spirit - hybrid work policy