Job objective
efficiently verify the scheduling, tracking, loads and documentation of shipments, ensuring regulatory compliance and customer satisfaction through effective communication and strong relationships.
advanced english required
workplace: torre 2, plaza uptown juriquilla.
salary: $15,000 mxn per month before taxes
minimum qualification: bachelor's degrees related to logistics from mexico.
schedule: monday to saturday, 7:00 am – 2:00 pm
key responsibilities
scheduling and tracking of shipments
* book loads and record customer orders.
* schedule and reschedule pickup and delivery appointments using appropriate reason codes.
* monitor freight in transit and anticipate rescheduling to avoid penalties.
documentation management and regulatory compliance
* process shipping documents in accordance with border customs import/export regulations.
* provide documentation to validate customer disputes.
* maintain updated records and files, code documents, and compile operational data.
customer communication and support
* confirm product orders and coordinate delivery appointments.
* resolve appointment requests in locked-out areas and establish specific customer requirements.
* maximize customer satisfaction through proactive service.
interpersonal relations and collaboration
* build and maintain relationships with new and existing customers.
* collaborate with other business segments to resolve load-related issues.
* provide internal support for logistics incidents.
required competencies
• multitask experience
• organization and attention to detail
• effective communication
• customer orientation
• knowledge of logistics processes and customs regulations
• problem-solving under pressure.
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