Zurich's servicenow team is recruiting a senior business analyst, who will be reporting to the lead of servicenow business analyses and will be:working closely with multiple stakeholders within zurich group and operating across the organization,responding to any business demand engagement for the servicenow platform,assisting with requirements gathering, requirements workshops, document analysis, business process descriptions, use case scenarios, business analysis, task and workflow analysis etc. as required to produce specificationsresponsible for the delivery of world class servicenow based solutions supported by a team of solution architects, programme directors, and developersthis person can work remotely although will need to work alongside the servicenow core team, the project teams and with stakeholders in multiple geographies.(emea, na/latam, apac)key aspects of the role are:business needs identification:assesses and defines functional business needs and improvement areas.identifies and researches opportunities for enhancement aligned with strategic goals.reviews supplier release notes and leverages new servicenow features to maximize benefits.business analysis planning:chooses analysis methods based on work complexity, risk, assumptions, constraints, and dependencies.helps develop and increase servicenow platform adoption and use in the business.skilled in scoping and suggesting suitable approaches leveraging now platform capabilities.manages own tasks to meet deadlines.stakeholder analysis and change:effectively identifies partners; builds and manages relationships according to individual stakeholder needs and levels of influence.contributes to communication plans and change management for project and stakeholders.requirements analysis and design definition:manages requirements planning, covering elicitation, approvals, process oversight, and assessment of scope changes.collaborates with business teams to gather both functional and technical requirements, translating them into design specifications that cover functional design, user interface design, and business processes.ensures that all work is accurately documented and maintained within the servicenow tool.leads the transition of requirements from the product backlog into sprint planning, maintaining a comprehensive view of detailed business and functional needs.clearly communicates requirements to development teams, ensuring that complex areas are properly understood and investigated, so potential opportunities, obstacles, or issues can be addressed effectively.assists the project/programme manager in preparing the business case, which includes conducting cost/benefit analyses, risk assessments, defining project scope, and developing high-level plans.programme/project management: as and when required, the person may be asked to manage smaller projects within the servicenow portfolio.manage project/program deliveries to time, budget, and quality, directly and/or indirectly through oversight of team members and their workloadmanage and oversee program/project risks, issues, dependencies, and assumptionsprovide status reports on programs/projects and ensure all relevant governance processes are set up and maintainedensure the program/project delivery team complies with zurich standards and frameworksexperience and qualifications:5+ years experience of using business analysis tools/techniques to design and deliver complex technology change for large global organisationsstrong engagement, communication and facilitation skills, including presentation and influencing skillsexperience of working with third party suppliers/vendorsworking knowledge of itil, agile and devops methodologiesworking knowledge of the servicenow platform, at least from a user perspective is an advantagestrong leadership qualities and a passion for technologythe ability to build deep and lasting relationships with key stakeholders and team members to enhance the reputation of servicenow teamexceptional organisational skills – able to work without supervisionability to work in a fast-paced environment with rapidly changing priorities on multiple projects and initiativescan communicate with impact, in a way that is open, honest, consistent, and clear to influence and align stakeholders around a proposed approachstrong negotiator, influencer, and team player used to manage multiple stakeholders in demanding time-critical situationsstrong drive and resilience to overcome challenges or setbacks to achieve program/project goalspassionate about areas of expertise, managing your own development by learning continuously from experience and seeking out development opportunitiesat zurich we are an equal opportunity employer.we attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age, or disability#j-*-ljbffr