Overview essential role to optimize hr operations within latam, ensuring data accuracy, compliance, and an enhanced employee experience. Technical assistance, troubleshooting, and smooth operation of hr‑related electronic tools will support strategic objectives. Responsibilities technical support: provide basic technical assistance and troubleshooting to users who encounter issues while using hr systems. Issue logging and tracking: assist in logging and tracking user‑reported issues or system malfunctions to ensure timely resolution. Documentation maintenance: help in updating and maintaining documentation, including user manuals and standard operating procedures for the tools. Testing and quality assurance: participate in testing new features, upgrades, or changes to the tools to ensure they function correctly and meet requirements. Interface support: work with other it teams to ensure smooth integration between hr tools and other systems. Data integrity and security: assist in maintaining data integrity and implementing security measures to protect sensitive hr data. User experience enhancement: contribute ideas to improve the user interface and usability of the tools based on feedback and observations. Compliance support: assist in ensuring that the tools comply with relevant hr policies, data protection regulations, and industry standards. Project support: assist in supporting hr tool implementation projects, providing input and completing assigned tasks as required. Qualifications bachelor’s degree in computer science, statistics, mathematics or related field of study. At least 3‑5 years of experience in hr data management, with a focus on data governance preferred. Knowledge of hr systems and processes, including hris, and payroll. 2 years of performance measurement and/or reporting experience preferred. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross‑functional teams and stakeholders at all levels. Strong project management skills, with the ability to manage multiple projects simultaneously. Advanced english proficiency (fluent, both written and spoken), with the ability to communicate effectively in technical and business contexts. Advanced knowledge in excel, power point, word. Strong analytical and problem‑solving skills, with the ability to identify data inconsistencies and errors. Problem‑solving ability: the capability to identify issues, evaluate alternatives, and develop practical solutions. Benefits opportunities to learn and develop everyday through a wide range of programs. Internal digital platforms that promote self‑learning. Development programs according to leadership skills. Specialized training according to the role. Learning experiences with internal and external providers. Recognition programs for seniority, behavior, leadership, moments of life, and more. Financial wellness programs to help reach goals at all stages of life. A flexibility program that allows balancing personal and work life. Family benefits, including wellness line, thousands of agreements and discounts, scholarship programs for children, aid plans for different life moments. We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a workforce and innovation for the organization. J-18808-ljbffr