Involves performing a variety of over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interface.
General job description
assists customer by tracing packages, answering questions regarding fedex products and services and providing over-the-counter service and over the phone service.
Types or otherwise prepares various operations reports.
Handles customers with packages in cage.
Maintains and audits records and files as assigned (airway bills). Review airway bills and register as necessary.
Checks packages to ensure proper labeling, legality of content including weight and size, proper wrapping, insurance values, special requirements for hazardous material shipment and compliance with customs documentation required at destination.
Provides administrative and clerical support to station ops manager.
Interfaces with customers on customs related issues.
Maintains neat and clean appearance of the workplace/front counter, self and uniform.
Recognizes new customers or additional business opportunities, opens new accounts, obtains additional shipments and submits sales leads.
May be required to perform other duties as assigned.
Additional responsibilities
area administrativa en gccs / gate keeper, en la generación de reportes.
Manejo de base de datos y reportes a nivel gerencias y sr.
Minimum requirements
education: high school degree/equivalent.
Experience: one (1) year previous clerical or customer service experience in a service environment.
Skills:
good general office skills required including typing, filing and computer literacy
excellent communication, organizational and human relations skills
clear and articulate speaking voice. Clean cut and neat appearance
ability to successfully complete the reading, listening, sorting and math sections of the basic skills test
ability to lift 70 lbs (32 kgs) and to maneuver any single package weighing up to 150 lbs. (68 kgs) with appropriate equipment
able to work variable shifts
se requiere habilidad en el análisis de causa-efecto y propuesta de planes de acción basadas en los análisis.
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