*key responsibilities*:
- analyze and configure oracle transportation management to meet business requirements and enhance operational efficiency.
- perform triage on day-to-day otm system issues, providing timely resolution for complex challenges, and supporting enhancement requests through jira.
- demonstrate expertise in otm core modules including order management, shipment management, visibility, contracts and rates management along with agents and workflows, user configuration, integrations, operational planning, financials, and reporting.
- collaborate with internal stakeholders to identify areas for improvement and develop strategies for transportation optimization.
- provide technical support and troubleshooting for otm-related issues, ensuring timely resolution of incidents.
- debug log files, configure custom events and reports, and utilize business intelligence (bi) tools to support decision-making processes.
- utilize ticketing tools to manage support processes and ensure efficient issue resolution.
- stay updated on otm features and best practices to continuously improve the system's capability and performance.
- provide training and support to end-users on otm functionalities to ensure effective utilization of otm and integrated
- maintain high levels of customer satisfaction by adhering to delivery and service quality standards.
*required skills*:
- bachelor’s degree in computer science, information technology, or a related field.
- 5+ years of experience working with oracle transportation management.
- strong analytical and problem-solving skills with attention to detail.
- fluent in english (mandatory)
- excellent communication and collaboration skills.
- knowledge of transportation logistics processes and systems.
*preferred skills*:
- experience with other transportation management and erp systems.