*role & responsibilities*- manage, consult, and assist in product delivery & implementation- provide customer guidance, recommendations, and solutions throughout the entirepayroll operations, delivery, and implementation process.- conduct live or web-based workshops as required - virtually and on-site.- maintain a general knowledge of overall solution & delivery process; analyze issues faced byclients related to the product and help get them resolved.- assist in process improvement and best practices.- assist with development of training aids, including training handbooks, multimedia visual aids,user guides and other reference materials.- attend the country level meeting with sme/consultant to discuss any country level updates or systemchanges- coordinate with offshore team for any queries on payroll process, our platform and coordinate withclient for any clarifications on inputs- meeting with the client to discuss inputs and any specifics for currentpayroll.-handle local compliances- icp coordination for implementation and payroll processing.qualification & skills:- good verbal communication (must know english & spanish)- fresher with bachelor degree university/college degree- good technology orientation- strong analytical thinking- calling étiquettes- client centric & client relationship skills*location & shift availability*- puebla- work from office (monday to friday)*office address*: regus - puebla triángulo las ánimas, calle 39 pte.*-piso 5, laprovidencia, * heroica puebla de zaragoza, pue., méxico.*shift availability*- 7:00 am to 4.00 pm or 8:00 am to 5:00 pm*job types*: full-time, permanentpay: $8,* per monthability to commute/relocate:- puebla, pue.: reliably commute or planning to relocate before starting work (required)application question(s):- how many years of work experience you have?*education*:- bachelor's (required)*language*:- english (required)- spanish (required)work authorization:- mexico (required)*location*:- puebla, pue.(required)