Customer quality documentation specialistwe are seeking a highly skilled and detail-oriented individual to join our team as a customer quality documentation specialist.the ideal candidate will possess a strong understanding of customer requirements, quality management systems, and technical documentation. They will be responsible for ensuring timely and professional responses to customer requests, conducting specification reviews, and maintaining close working relationships with various departments.provides professional and timely responses to customer technical documentation requests and questions.conducts customer specification reviews and aligns requirements with internal capabilities.maintains close working relationships with various departments.ensures the implementation of customer requirements into quality systems.identifies areas for improvement and develops action plans.responsible for managing online documentation websites.requirements:education: bachelor's degree in food science or equivalent.skills and qualifications:knowledge of food regulations and quality management systems.excellent verbal and written communication skills.basic computer software knowledge (e.g., microsoft office).fluent in english and spanish, additional languages an asset.benefits:competitive salary and comprehensive benefits package.workplace flexibility and inclusive environment.opportunities for personal and professional growth within the organization.participation in forever chocolate initiatives promoting sustainability and social responsibility.