Job summary
*responsibilities*:
- receives a standard number of inbound phone calls on active/inactive accounts from nmac/ifs customers or businesses, nmac/ifs dealerships and/or third parties (other financial institutions, insurance companies, etc.) resolving inquiries, handling complaints and walking them through the correct process according to their original request.
- maintains a quality standard on all phone calls received/made guarantying a minimum overall average percentage of 85% following our call model to assure all compliance, state and federal regulations are within guidelines.
- must be able to utilize all tools and resources available to proactively resolve our customer's concern and prevent any further call backs.
- must be able to follow all adherence guidelines to achieve a minimum target of 95%
*requirements*:
- high school diploma; ba degree preferred
- knowledge on excellent customer service techniques (call center based preferably)
- fluent english
- ms office intermediate
*skills*:
- basic understanding of the auto finance industry.
- empathetic with difficult situations
- active listening
- customer focus
- good grammar and communication skills
- problem solving and negotiation skills
- tolerance to work under pressure
- emotional intelligence
*schedule*:
availability to work 48 hrs per week
- schedules could fall within the time frame (7:00 am until 8:00 pm) during monday - friday and saturdays from 7:00 am until 4:00 pm
depending on department requirements, a 6 day or 5 schedules will be assigned for at least 6 months.
- nissan (nmex,nedm, nrfs, nrfm y anzen) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción (ni discriminación por género, identidad y/o expresión de género, orientación sexual, ) raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.
- nissan (nmex,nedm, nrfs, nrfm and anzen) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.