*job summary*responsibilities*- receives a standard number of inbound phone calls on active/inactive accounts from nmac/ifs customers or businesses, nmac/ifs dealerships, and/or third parties (other financial institutions, insurance companies, etc.)
resolving inquiries, handling complaints, and walking them through the correct process according to their original request.- maintains a quality standard on all phone calls received/made guaranteeing a minimum overall average percentage of 85% following our call model to assure all compliance, state, and federal regulations are within guidelines.- must be able to utilize all tools and resources available to proactively resolve our customer's concerns and prevent any further callbacks.- must be able to follow all adherence guidelines to achieve a minimum target of 95%*requirements*:- high school diploma; ba degree preferred- knowledge of excellent customer service techniques (call center based preferably)- fluent english- ms office intermediate*skills*- basic understanding of the auto finance industry.- empathetic with difficult situations- active listening- customer focus- good grammar and communication skills- problem-solving and negotiation skills*schedule*:availability to work 48 hrs per week- schedules could fall within the time frame (6:00 am until 9:00 pm) from monday - friday and saturdays from 6:00 am until 5:30 pmdepending on department requirements a 6 day or 5 schedule will be assigned for at least 6 months.- nissan (nmex,nedm, nrfs, nrfm y anzen) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción (ni discriminación por género, identidad y/o expresión de género, orientación sexual, ) raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.- nissan (nmex,nedm, nrfs, nrfm and anzen) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.aguascalientes aguascalientes mexico