Requisitos~3–5 years in product management or process optimization within cx or customer support environments.~ strong expertise in chatbot ecosystems, including nlu and conversational design.~ solid technical understanding of apis, webhooks, and voice technologies (tts, stt, vui).~ experience with agile/scrum and leading cross-functional teams.~ data-driven mindset with sql basics and strong analytical and stakeholder communication skills.
responsabilidadesown and define the long-term product vision and strategy for chatbot and voice tools.drive the product roadmap based on okrs, prioritizing high-impact initiatives.design and optimize user-centric chatbot and ivr experiences.translate business needs into clear requirements across ops, data, and engineering.use data and performance metrics to continuously improve product quality and scalability.