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* 5+ years of operations/support experience, with at least 2–3 years focused on atlassian administration or saas tooling administration.
* proven hands-on experience with atlassian cloud products (jira cloud, jira service management).
* experience using a ticketing/itsm system (jira service management, servicenow or similar) and operating to sla-driven queues.
* practical scripting or automation experience (python, bash, or atlassian automation/scriptrunner) to build repeatable admin tasks and integrations.
* excellent documentation skills and strong verbal/written communication; proven ability to translate technical issues into clear guidance for non-technical users.
* fluent english.
you may have:
* atlassian certifications (atlassian certified jira administrator, atlassian certified confluence administrator) or equivalent practical experience.
* experience with cloud platforms (aws, gcp, azure) or platform administration at scale.
* familiarity with itil practices and incident/change management processes.
* prior experience working across time zones and supporting distributed engineering teams.
* background in software development or cloud engineering that helps you partner effectively with developers.
* administer and operate ford credit's atlassian cloud platform (jira cloud, jira service management, confluence)
* provide day-to-day user support for atlassian products and integrations: troubleshoot permissions, project/space setup, onboarding/offboarding, and escalations from developer and business teams.
* create and maintain clear, consumable documentation and runbooks (onboarding guides, permission matrices, service playbooks, kb articles) to reduce incoming tickets and increase self-service.
* manage the support queue: prioritize and resolve tickets to agreed slas, identify repeat issues and drive permanent fixes or automation.
* implement and maintain automation and integrations (scim/sso, webhooks, scriptrunner, automation for jira, apis) to streamline administration and reduce manual toil.
* identify best practices, templates, and developer self-service capabilities.