1.
providing onsite support to walk up customers.
this includes break/fix, account issues, etc.
a.
open tickets with dell for hardware repairs and be the point of contact with dell for the customer.
b.
perform the following via elevated rights provided by customer:
i. Reset users passwords and their mfa authentication.
ii.
register laptops in intune, obtain bitlocker keys via cyberark.
c. Support admin access requests, repairs done by dell, azure virtual desktop(avd).
d. Triage and route account setup errors, equipment orders and other servicenow tickets that arrive at the queue.
e. Dell and mac support.
for mac devices compucom will perform troubleshooting as directed by customer or first party.
2.
solidigm onboardings - send systems to each of the new hires.
a.
request and log tracking information from the shipper
b. Update log when laptop is delivered and when end user has confirmed that they have received it.
c. Work with human resources ("hr") to track new hire onboarding.
d. Perform all the above for contingent workers ("cw") or interns when requested.
3.
solidigm offboardings - asset recovery
a.
contact ldo ("last day office") end user and walk through the process of how they can return their solidigm equipment, either in person to an onsite support person or create a label with fedex to ship the equipment back in.
b.
perform follow ups on pending equipment returns.
c. Perform post-hardware receipt tasks.
4.
inventory management
5.
support customer in new process creation and continual service improvement opportunities.
6.
attend solidigm meetings to report operational status
*salary*: from $25,000.00 per month
*experience*:
- technical support: 1 year (required)
- computer hardware: 1 year (required)
- mac: 1 year (required)
*language*:
- english (required)