This iff career site uses google analytics, as described in our, for purposes that may include site operation, analytics, enhanced user experience. You may choose to consent or decline to our use of google analytics below.team lead, people operations page is loaded## team lead, people operationsremote type: hybrid workinglocations: punto polanco, mexicotime type: full timeposted on: posted todayjob requisition id: r*job summary*iff is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products.global business services: delivering streamlined, scalable support—enhancing efficiency, compliance and service excellence across the company.the role is based in *mexico city*(hybrid role)*.*be part of a creative, solution-oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration.*where you'll make a difference* lead and supervise the hr shared services team, ensuring high-quality service delivery and team engagement.* regularly meet with team members to review projects, identify development opportunities, and evaluate performance based on key metrics.* ensure timely and accurate hr service delivery aligned with global hr strategies and service level agreements.* address and resolve complex hr inquiries and escalations, ensuring compliance with policies and local regulations.* gather and analyze hr data from systems such as *servicenow, sap, and workday*, ensuring accuracy and generating actionable insights.* drive *process improvements, automation initiatives, and continuous improvement projects* to enhance efficiency and employee experience.* oversee hr projects, including planning, execution, and change management, ensuring adherence to timelines and regulations.* monitor service quality through audits and implement measures to improve employee experience.* collaborate with hr stakeholders across regions to ensure consistent and effective hr service delivery.*what makes you the right fit* bachelor's degree or equivalent relevant work experience.* 4+ years of experience in *hr shared services or hr operations*, preferably in a *service center environment*.* proven experience providing hr services to *multiple countries*across the region.* *strong leadership and team management skills with the ability to foster collaboration and engagement.* advanced verbal and written communication skills in *english*; additional languages are a plus.* proficiency in hr systems and tools, including *servicenow, sap and workday.* ability to analyze data and provide insights using tools like power bi.* knowledge of hr processes, policies, and compliance requirements across multiple regions.* ability to translate strategies into operational plans and drive continuous improvement initiatives.* hr certifications such as shrm-cp or shrm-scp.* experience with agile methodologies, six sigma, or process transformation projects.* strong interpersonal skills, *proactive attitude*, and ability to propose *automation and process optimization solutions*.* home office opportunity* professional onboarding process* continuous training and development opportunities*we kindly ask you to attach your resume in english.*we are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At iff, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.visit to learn moreat iff, we make joy through science, creativity and heart. As the global leader in flavors, fragrances, food ingredients, health and biosciences, we deliver groundbreaking, sustainable innovations that elevate everyday products – advancing wellness, delighting the senses and enhancing the human experience. We value an inclusive, creative workplace where all individuals can thrive and do their best work. We consider all qualified candidates equally and based on merit, without regard to religion, ethnicity, national origin, race, age, veteran status, gender identity or expression, sexual orientation or disability.#j-*-ljbffr