Requirements education: bachelor's degree in systems engineering, communications and electronics engineering, project management or related fields. More than 3 years of experience as service delivery manager, managed services, itil v3 / v4. Minimum 2 years of experience in financial management. English / spanish bilingual – capable of having technical conversations. Proven experience in managing projects related to data center, contact center, security, cloud services, infrastructure, it and field services. Advanced knowledge of project management methodologies (waterfall, agile scrum). Proficient in office, excel and project. Knowledge of cisco technologies. Experience using collaboration tools (webex, teams, google meet). Personnel management experience. High ability to build strong client relationships. Proven advanced english, capable of conducting business communications. Availability to travel and work on weekends. Desirable: mba, business intelligence, jira, clickup, monday, trello and project management certifications. Main responsibilities comprehensive development of the project plan including timelines, task assignments, budget management, resource allocation and monitoring of the different phases of the project. Project follow‑up using the methodology requested by the client and the corresponding technological tools (waterfall, agile scrum, hybrid). Execution of sessions: internal and external kickoff events, coordination of multidisciplinary and multicultural teams and acting as a key element in the internal communication flow and with the client. Strategic execution in contract management, financial supervision, cash flow control (sold vs. invoiced), budget / cost / deviation control, profit margins, income statements, billing cycle follow‑up and collections control. Management of contract modifications, extensions and renewals and account growth in collaboration with the legal and commercial teams. Monitoring revenue control and profitability of each assigned project, ensuring alignment with the organization’s financial objectives, presenting appropriate reports to senior management and generating the project documentation base. Participation in internal training processes related to the position and providing mentoring or coaching to direct reports. Establish constant and direct interaction with the client (on premise) as the main point of contact, ensuring compliance with contractual obligations and the client’s core business objectives, delivering services on time and with quality. We offer monthly gross salary of $30,000 to $40,000 mxn. Equipment: laptop with peripherals and electronic equipment relevant to the position. Travel expenses covered. Career growth and professional development plan. Tipo de puesto : tiempo completo lugar de trabajo : empleo presencial j-18808-ljbffr