Our company:
a fast-growing start-up headquartered in san francisco, ca, usa in the heart of silicon valley. We recruit worldwide as our customer base is global. Reliable ground transportation provider, any type of vehicle globally.
vision:
reliable ground transportation services globally with all types of vehicles.
mission:
empower high-quality local fleets
corporate culture: team first
* partner-centric
* team collaboration,
* never "not my job", end-to-end ownership,
* continuous learning and improvement,
* hard-working and pragmatic,
* don't be a middleman,
* result-driven
job title: travel consultant agent
key responsibilities
:
* manage and resolve issues by communicating with drivers and fleets.
* enforce high service standards.
* confirm the ride was done and apply the change in the system or ask the driver to do it.
* keep detailed records of interactions, noting issues and solutions within our crm to ensure consistency and follow-up as needed.
* develop and maintain good working relationships with suppliers, cs operations, sales and other functions, plus any external stakeholders.
* give customer service support.
experience required:
* experience working in the tourism & travel sector, ground transportation industry (preferred).
* minimum 2 years of experience working as a customer support representative or in a similar environment.
* should have strong operational and analytical skills.
* should have strong problem-solving skills.
* excellent english verbal and written communication. (mandatory)
* proficiency with microsoft office suite (word, excel, powerpoint, etc).
* able to accommodate a full-time schedule of 24*7 and 6 days a week.
* ability to prioritize and manage their time effectively.
* should be ready for fast paced work environment.
* should have attention to detail.