About no limit emailno limit email is a retention marketing agency helping us-based dtc and ecommerce brands unlock the full revenue potential of their existing customers.we're not just an email agency — we're a retention agency. We've helped 200+ brands generate over $80m in email-attributed revenue, working with companies like unilever, carnivore snax, depology, and raycon. Our team of * operates globally, with leadership based in bali. In *, we generated $1.8m aud in revenue with a 20% profit margin — and we're now building the operational backbone to scale significantly. The rolewe're hiring an operations manager to take how this agency runs day-to-day and make it tighter, faster, and more scalable — without sacrificing quality. You will own the internal machine: how work flows through the agency how the team stays accountable how clients are onboarded how nothing falls through the cracks you'll work directly with the co-founders and play a key role in scaling the business. This is not a passive "sop-writing" role. This is a hands-on leadership role focused on execution, systems, and impact. What you'll ownworkflow & project management design and optimize end-to-end workflows (brief ? Qa ? Delivery ? Reporting) ensure clear ownership and accountability across all projects build qa systems to prevent costly errors manage team capacity and workload distribution agency-wide planning & alignment run quarterly planning (okrs) with leadership align team execution with company goals track progress on revenue, retention, and operational efficiency client operations & onboarding own onboarding from kickoff to system setup (including klaviyo access) build structured brand documentation frameworks monitor account health and proactively flag risks team operations & performance build systems for tracking performance and productivity support hiring, onboarding, and training create feedback loops to improve processes and reduce errors ai & automation use ai tools (claude, etc.) to streamline operations identify automation opportunities across workflows drive ai adoption across the team financial & resource operations track profitability and resource allocation support forecasting and capacity planning monitor key operational kpis (delivery speed, utilization, error rates) requirements (non-negotiable)5+ years as an operations manager (or similar) in a retention marketing agency (dtc/ecommerce clients) hands-on experience with klaviyo or similar crm platforms daily working overlap with bali (gmt+8) proven experience using ai tools (claude or similar) in operations strongly preferredshopify / dtc ecosystem experience experience managing remote teams across time zones experience with clickup, asana, or similar tools experience scaling agencies (15 ? 40+ people) what we offercompetitive salary based on experience direct collaboration with founders high-impact role in a scaling agency remote-first global team real growth opportunities as the company scales next stepif we move forward with your application, we will ask for: case studies or concrete examples of how you increased profit, reduced waste, or added measurable value in a previous operations manager role (preferably in a retention agency). Numbers matter — show us impact, not just effort.