About us:gdl connect is a us-based company with operations in guadalajara, mexico, providing top-tier nearshoring staffing solutions to lower operational costs without compromising company culture.
the company focuses on cross-cultural excellence to empower businesses to focus on expansion and growth.about the role:provide comprehensive technical support to customers and internal teams in the use, configuration and maintenance of virtual reality (vr) systems, applications and equipment, ensuring a smooth and efficient experience.
you will be key to ensuring quality of service in an innovative company in the field of mental health using advanced technology.what you'll doassist clients in the installation, configuration and operation of virtual reality equipment and systems.provide remote and occasionally on-site technical support to resolve incidents related to software, hardware and connectivity.manage requests through help desk tools, ensuring an efficient and high level of customer service.collaborate with the global support team to escalate issues when necessary.required skills & experiencecompleted or unfinished degree in systems engineering, information technology, computer science or related careerintermediate-advanced english (b2 to c1): essential for communication with customers in the us and technical support on international platforms.excellent customer service and clear communication skills.proven experience in: technical user support (remote and onsite).help desk tools and ticket management.what we offer:competitive base salary full law benefits (15 days of christmas bonus if you have less than a year, 20 days of christman bonus at year, 37.5% instead of 25% of vacation bonus)punctuality and attendance bonus of $2,200 mxnexcellence bonus of $1,000 mxnprivate minor medical insurance