It help desk
this role is essential in bridging complex software solutions with end users, offering both reactive support and proactive system maintenance. Candidates will engage in troubleshooting and problem-solving, ensuring uninterrupted flow of business operations. This position blends technical knowledge with exceptional customer service, making the individual indispensable in today's technology-driven environment. Applicants must possess a deep understanding of technical products and demonstrate clear communication abilities, tailored to the unique needs of users
what you will do?
- diagnose and troubleshoot software and hardware issues ensuring system functionality
- provide accurate customer support using phone, email, or chat to resolve issues effectively
- escalate unresolved complex technical problems to expert staff as part of the resolution process
- install and configure computer systems and applications for optimal company operation
- maintain customer satisfaction and operational continuity through clear communication
skills
- proficiency in network troubleshooting and configuration for seamless connectivity
- english fluent - french fluent
- expertise in operating systems for effective software manipulation and usability
- competence in database management and sql for efficient data handling and manipulation
- ability to use scripting and automation to streamline support and maintenance processes
- knowledge of cloud services for functionality and security within virtual environments