Role overview
a business analyst is a self-driven individual who assesses the business processes in the organization and connects various departments with the it sector. A business analyst is responsible for the implementation of process, tools and figuring out business issues and finding technical solutions for the same.
while analyzing current operational processes; assessment & designing or redesigning of these processes to drive significant improvements in productivity, quality and service and working closely with business stakeholders and technical team to specify and deliver new/enhanced processes.
*responsibilities*:
- partner with stakeholders across business units to develop analyses and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams
- evaluate, analyze, and communicate systems requirements, and maintain systems processes, including the delivery of monthly status reports to all appropriate parties
- author and update internal and external documentation, and formally initiate and deliver requirements and documentation
- conduct daily systems analytics to maximize effectiveness and troubleshoot problems
- develop meaningful and lasting relationships with partners for optimized systems integration, and respond to questions and concerns from managers and executives with supporting research and recommendations
- implement/standardize/optimize processes and functions for a large customer environment where it services may get offered by multiple service providers
- plan end-to-end process implementation considering various business and strategic scenarios
- reengineer existing processes and design new processes to dramatically improve productivity, quality and service, ensuring appropriate stakeholder input and buy-in
- work closely with technical team to implement the desired processes
- support process and tool implementation through appropriate documentation for processes, functionalities, test scripts and training material
- conduct operational trainings and follow organizational change management process
- implement and report on kpi measurement & reporting
about you
- experience with process analysis, process and solution design, and requirements engineering in crm/customer management systems
- strong analytical skillset, information visualization skill (powerpoint, excel) and you excel in presenting information to a target audience to enable them to take a decision. User centric design and how to source business requirements come natural to you
- experience in agile development as well as traditional project management and a track record leading projects of global scale
- a consultative demeanor. You are able to listen to your business partners, interpret their needs and translate them into technical specifications. You like to constructively challenge and develop alternative proposals
- you enjoy communicating at all organizational levels and to utilize influencing skills to ensure focus is given to the most value adding activities
- you are solutions-oriented, able to work under stress and handle multiple priorities. You have a strong track record of delivering work with agility and high quality.
- you are a great teammate and willing to share knowledge within the team and broadly.
- you are fluent in english; proficiency in other languages is an asset.
*job type*: contract
contract length: 6 months
pay: from $180.00 per hour
expected hours: 40 per week
ability to commute/relocate:
- guadalajara, jal.: reliably commute or planning to relocate before starting work (required)
application question(s):
- when you are available for interview?
- what is your english speaking level out of 10? (10/..?..)
- what is your current location?
- what is your salary expectations usd/hr.
- share your linkedin profile?
*experience*:
- business analyst: 3 years (required)