Troubleshoot application issues by analyzing system behavior, data, and user workflows.
act as a liaison between end users and development teams, clearly documenting and communicating issues, enhancements, and feedback.
quality assurance & software testing
release testing for new features and enhancements
regression testing to ensure existing functionality remains stable
develop, execute, and document test cases and results.
identify defects, validate fixes, and ensure issues are resolved before production releases.
product operations & monitoring
monitor product health using dashboards, logs, and alerts to proactively identify issues.
support day-to-day product operations, ensuring system availability and performance.
collaborate with developers and product teams to investigate root causes and recommend improvements.
assist with operational processes related to deployments, updates, and system changes.
cross-functional collaboration
work across multiple applications and areas, adapting to evolving business priorities.
participate in team meetings, daily stand-ups, and operational reviews.
contribute to documentation, knowledge bases, and process improvements.
requirements
technical skills:
strong understanding of software systems and application workflows.
experience with sql for querying data, validating issues, and analysis.
hands-on experience in qa and software testing within product development environments.
familiarity with issue tracking and ticketing systems.
experience supporting internally developed applications (preferred).
experience with power apps and power automate (a plus).
ability to read and interpret logs, dashboards, and system metrics.
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