Description
at amazon, we are working to be the most customer‐centric company on earth, therefore your role as a manager is key to achieving a balance in the role.
amazon's operations team is seeking a highly skilled and motivated manager to oversee daily inventory control, quality assurance, and capacity activities for our warehouse. Inventory control and quality assurance activities play a critical role in leading best sortation, delivery practices, and capacity management inside the warehouse and thereby have direct impact on amazon's ability to serve customers on time.
key job responsibilities
* create balance between "work hard" and "have fun" with associates under scope.
* internal audits execution, ensuring the team accomplishes business goals.
* support process improvement activities associated with process inefficiencies and/or new functions currently not performed in day‐to‐day operations.
* assist in the development, documentation, deployment, and monitoring of key business processes that support all internal processes of amzl mexico.
* follow up and dive deep into the kpis of operations within the delivery station, implementing and developing the delivery station's workflow and metrics according to standard work and book of processes to achieve year‐over‐year improvements.
* actively support and promote organizational change.
* measure driver performance, discipline, and customer experience service, perform process mapping activities, and implement change or develop new processes as required to better serve amazon customers and focus on cost reduction.
a day in the life
* support, mentor, and motivate your hourly workforce.
* manage safety, quality, productivity, and customer delivery promises.
* collaborate with all support teams including safety, engineering, loss prevention, quality assurance, and human resources to develop plans to meet business objectives.
* lift up to 49 pounds and frequently push, pull, squat, bend, and reach.
* stand/walk for up to 12 hours during shifts.
* work in an environment where the noise level varies and can be loud.
* work in an environment subject to variable temperatures and weather (delivery stations include outside loading departments).
* continuously climb and descend stairs (applies to sites with stairs).
about the team
amazon opened its doors in 1995 and strives to be the world's most customer‐centric company, where customers can find and discover anything they might want to buy online.
delivery station manager is the support for the complete mile operations within a delivery station and is a key part of the last mile operation. The role is responsible for managing a +20 hourly team, safety metrics, attrition, payroll, shifts, vacations, overtime and the amzl ops metrics: delivery efficiency, number of routes, and cost per shipment. In addition, this role provides support in purchasing tools, services and consumables for the station.
basic qualifications
* 1+ years of employee and performance management experience.
* work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
* 2+ years of performance metrics, process improvement or lean techniques experience.
* bachelor's degree or equivalent.
* english intermediate/conversational.
* spanish communication skills.
preferred qualifications
* 1+ years of performance metrics, process improvement or lean techniques experience.
our inclusive culture empowers amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your recruiting partner.
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