The change management manager helps stakeholders embrace and adopt change at scale and at speed. The role holder will work enabling teams as well as in market stakeholders to ensure business readiness tasks are completed including change impact assessment, internal and external communications, training, pilots, migration, and implementation tasks. The role holder will ensure effective governance and work with risk stewards and in country regulatory teams. The change management analyst will ensure effective go to market planning through to effective handover to market.
accountable from initial engagement through to ongoing feature enablement providing change consultancy services to a market(s) and supporting all business readiness activity.
• ensuring markets are fully prepared to undertake all business readiness activity associated with new features (including training, communications, operational impact assessment, procedures, release approach, migration planning etc.)
• support for facilitating delivery of local training to markets (contact centre/network) to support releases.
• management of staff and customer pilot activities to ensure that features are successfully rolled out to customers.
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