Descripción del cargojob summarythis position communicates with customers to bring resolution to unpaid accounts.
he/she works to improve cash flow, minimize delinquency, reduce days sales outstanding, and limit bad debt exposure through customer interaction.
this position identifies and prioritizes issues impacting payment.
he/she overcomes customer objections regarding payments, assists them in understanding account terms, and uses payment options and negotiation skills to arrange payments.responsibilitiescontacts internal and external customers and vendors to gather inquiry details, provide resolution, and ensure customer satisfaction.educates administrative groups on proper procedures and verifies adherence.partners with various departments to resolve and correct payment/billing issues.participates in implementation of new or improved processes to ensure proper usage and adherence.communicates operational instructions to processing workgroups.provides support to internal and external customers to address billing issues and provide requested reports.oversees daily workflow.qualificationsbachelor's degree or international equivalent - preferredbachelor's degree or international equivalent in accounting, finance, or a related field - preferredworking knowledge of microsoft word, excel, access, and outlookwilling to travel - preferredtipo de colaborador: permanentea ups tem o compromisso de oferecer um local de trabalho no qual não aja discriminação, assédio e retaliação.
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