Technical account manager
technical account manager serves as a key customer contact, ensuring customer value realization by providing technical expertise, strategic insights, and proactive engagement.
the tam is responsible for resolving advanced technical issues, analyzing complex systems, and delivering timely solutions to ensure customer satisfaction and operational success. This role requires in-depth knowledge of fortra's solutions and industry best practices. The tam acts as a trusted advisor to clients, maintains strong customer relationships, serves as an internal liaison, and provides leadership within the client's care team. In collaboration with the customer success manager, the tam contributes to account strategy and customer success planning. The tam also leads technical communications with clients, ensuring alignment and issue transparency.
required qualifications
* bachelor's degree in computer science, information technology, or a related field, or equivalent experience.
* 4+ years of experience in technical support, system analysis, or related fields involving complex troubleshooting.
* 3+ years of experience with fortra solutions or similar industry products.
* strong knowledge of software systems, configurations, and troubleshooting methodologies.
* proven ability to diagnose and resolve complex technical issues.
* excellent verbal and written communication skills.
* strong problem‑solving capabilities and the ability to work independently or collaboratively.
* experience with technical support tools, ticketing systems, and escalation processes.
* demonstrated customer service experience with project leadership responsibilities.
* advanced english proficiency (conversational).
preferred qualifications
* experience leading technical projects or mentoring peers.
* familiarity with enterprise software systems and environments.
* prior involvement in feature request documentation and collaboration with development teams.
* experience in sales or promotion of fortra solutions or related industry products is a plus.
job details
tipo de puesto: jornada completa, por tiempo indeterminado
sueldo: a partir de $25,* al mes
tipo de jornada:- lunes a viernes- turno de 8 horas
idioma: inglés (obligatorio)
lugar de trabajo: remoto híbrido en guadalajara, jal.
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