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about rosewood hotel group
rosewood hotel group, one of the world’s leading hotel companies, encompasses three brands: rosewood hotels & resorts®, new world hotels & resorts® and khos™. Its combined portfolio consists more than 40 hotels in 19 countries. Known for distinctive, refined service in cultures throughout the worlds. We want to be progressive in our service yet remain timeless. Whether you work with us to stay with us, rosewood hotel group creates enduring relationships in engaging environments.
about our department / team
we create a lasting experience with our guest through an extraordinary and personalized service adapted to their needs.
the impact of this role
the director of rooms division leads, manages and organizes all aspects of rooms division to the highest professional standards and in accordance to the standard operating procedures. The director of rooms division is also fully responsible for the compliance to instructions ruling the hotel industry connected to the rooms division or any of its sub departments. The director of rooms division is directly accountable for the operation of laundry, front office, pbx, concierge, butlers, reservation, transportation, housekeeping, romance, spa, gift shop and guest experience departments.
key responsibilities
* identifies key areas, issues and concerns and acts on them immediately.
* formulates clear statements of objectives for his department and ensures their timely implementation.
* develops realistic action plans aimed to introduce/ and/or improve services, procedures and working methods in accordance to the short, medium and long-term goals set by the planning team.
* monitors systematically the performance of the department and intervenes immediately if deviations occur.
maintains an excellent reputation in the eyes of the public, the owners, the management, our guests and staff.
critical skills & qualifications
* attention to detail, speed, and accuracy; prioritize, organize and follow-up
* be a clear thinker, remaining calm and resolving problems using good judgment.
* understand a guest’s service needs.
* maintain confidentiality of guest information and pertinent hotel data.
* minimum ten years’ hotel experience with at least five years’ experience at the executive level, with an emphasis on rooms division operations.
* four-year college bachelor's degree.
development path
due to the level of information that is handled, the responsibility with our guests, the detailed knowledge of all the experiences with the correct training, the director rooms division position can be developed as a resort manager.