At cápita works we are looking for an *account manager *to join our great team.
if you have previous experience and are interested in the position, apply!
*responsibilities*:- act as the main poc for the client and lead permanent meetings and ad-hoc calls- communicate good and bad news to a client tactfully and in a timely manner.- send deliverables to customer, receive feedback, and request materials as needed- discuss customer needs out of scope and consult with team to present additional budget plan- develop and update a detailed schedule for all campaigns.- convenient to manage technical and creative projects simultaneously- organize and facilitate adherence to a project or monthly budget- organize, attend, and participate in project stakeholder meetings.- understand the deliverables and project components that make up hubspot onboarding projects.- make sure team members are accurately tracking time in harvest- make sure task deadlines are met and project deadlines are on track.- help the team relieve blockers by resolving within the team or climbing as appropriate- perform project tasks as needed- support with our hourly ticketing platform within hubspot for ad-hoc customer requests: synthesize information into a task, assign to complete, contact the customer, and track the ticket to completion- document and track important meeting actions and decisions, including adding action items to our project management tool (asana)- hold daily meetings and planning meetings with project teams- prepare necessary presentation materials for meetings and provide other administrative support as needed- facilitate deliverables with contractors as needed- acquire and track project expenses for external service providers- assist in documenting new or changed frameworks and processes*skills*- must be extremely organized and able to manage multiple clients simultaneously.
*requirements*:- proven work experience (more than 3 years) in a customer-facing position.- experience in an agency or similar setting is required.- residence in mexico- advanced level of englishtipo de puesto: tiempo completo, indefinidopregunta(s) de postulación:- ¿manejas hubspot?Idioma:- inglés (deseable)