The ops sup supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the operations - core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with citi operations support infrastructure and processes.
*responsibilities*:
- lead and mentor a small operation support team (typically up to 10) through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations
- conduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc.
- analyze operations information and make evaluative judgements to solve problems
- responsible for identifying and resolving routine problems and operational issues with broader departmental impact within established procedures
- identify hiring needs to ensure adequate staffing
- serve as a backup for manager, as needed
*qualifications*:
- 0-2 years of relevant experience
- direct line management experience in a call center or production environment preferred
- working knowledge of financial industry preferred
- proactive leadership and motivational skills
- proven organization and time management skills
- demonstrated problem-solving and decision-making skills
- consistently demonstrates clear and concise written and verbal communication skills
*education*:
- bachelor’s degree/university degree or equivalent experience
this job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Manejo de personal o gestión de equipos (10-20 personas).
Nível de excel intermedio / avanzado.
Conocimiento de procesos de cobranza judicial y recuperación de cartera.
Conocimiento de documentación legal como: convenios, escrituras, pagarés, etc.
Contador público titulado con cedula profesional.
Experiência en generación de tablas de amortización, determinación de erogaciones mensuales, intereses, etc.*job family group*:
operations - core
- *job family*:
operations support
- *time type*:
full time-
- view citi’s _eeo policy statement_ and the _know your rights_ poster._