job number: 25140887
category: loss prevention & security
location: ac hotel queretaro antea, queretaro, mexico
schedule: full time
position type: non-management
responsibilities
- patrol all areas of the property; secure rooms; assist guests with room access.
- conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key‑control audit.
- monitor closed‑circuit television and alarm systems.
- authorize, monitor, and document access to secured areas.
- assist guests and employees during emergency situations.
- respond to accidents, contact ems, or administer first aid/cpr as required.
- gather information and complete reports.
- maintain confidentiality of reports/documents, releasing information only to authorized individuals.
- defuse disturbances in accordance with company policies and procedures.
- resolve safety hazard situations.
- handle all interruptions and complaints.
- escort unwelcome persons from the property.
- ensure compliance with alcoholic beverage control laws.
- call for assistance using proper code responses.
- provide proper paperwork to employees.
- assist management in training, motivating, and coaching employees; serve as a role model and first point of contact for the guarantee of fair treatment/open door policy processes.
- report accidents, injuries, and unsafe work conditions to management; complete safety training and certifications.
- maintain a clean and professional uniform and personal appearance; protect company assets and confidential information.
- welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
- speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones with appropriate etiquette.
- develop and maintain positive working relationships; support the team to reach common goals; listen and respond appropriately to the concerns of other employees.
- ensure adherence to quality expectations and standards.
- perform other reasonable job duties as requested by supervisors.
physical requirements
- read and visually verify information in various formats (e.g., small print).
- visually inspect tools, equipment, or machines to identify defects.
- enter and locate work‑related information using computers and/or point‑of‑sale systems.
- move at a speed required to respond to work situations (e.g., run, walk, jog).
- stand, sit, or walk for extended periods throughout the shift.
- move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
- grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand‑eye coordination.
- move through narrow, confined, or elevated spaces.
- move over sloping, uneven, or slippery surfaces, as well as up and down stairs and/or service ramps.
- reach overhead and below the knees, including bending, twisting, pulling, and stooping.
qualifications
- high school diploma or g.e.d. equivalent.
- at least 2 years of related work experience.
- at least 1 year of supervisory experience.
- no required license or certification.
at marriott international, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
