Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse f5 community where each individual can thrive.
this opportunity is in guadalajara, mexico
what will you do?
* ensure the success of f5 distributed cloud customers by providing oversight, adoption recommendations, and risk management.
* maintain a deep understanding of f5 distributed cloud solutions and educate customers on new features and releases, ensuring they derive maximum value from our products and drive expansion opportunities.
* help customers consistently achieve their business outcomes with success plans.
* conduct quarterly business reviews with customers to align services with their strategic goals.
* monitor adoption and utilization trends, providing recommendations based on risk and business needs.
* conduct periodic customer health-checks to assess satisfaction and take action to ensure high retention rates.
* identify renewal risks and collaborate with internal teams for successful renewals.
* drive customer retention through quarterly reviews, demonstrating the value of products and services.
* advocate for customers, providing feedback to internal teams about products, pain points, and service experience.
skills & experience
* experience in a customer-facing role involving saas solutions.
* proven ability to quickly learn new technologies.
* prior experience in a customer success/account management role, particularly with large enterprise customers.
* proven ability to navigate sophisticated enterprise organizations, accelerate product adoption, and promote growth opportunities.
* customer-focused approach and consultative engagement style.
* previous experience compiling and presenting meaningful, value-rich business reviews.
* data-driven curiosity; consistently analyzes data to uncover business insights and drive decision-making.
* ability to prioritize, multitask, collaborate with team members and perform effectively under pressure.
* experience with f5 products a plus.
how do i qualify?
* hold a bachelor’s degree in a technical or business-related field (computer science, software engineering, business management, entrepreneurship).
* showcase 5+ years of customer success management experience in a saas organization, preferably with internet security, cloud, and network technologies.
* customer obsession with a passion for ensuring customers’ success while balancing business needs.
* proficiency in english is required.
other areas of performance
* excellent communication skills, including issue tracking, triaging, and crisis management.
* deep knowledge of the customer success industry.
* ability to travel up to 10% of the time.
li-dc1
li-hybrid
equal employment opportunity
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