Job description - transportation manager (hot0bohb)
job number: hot0bohb
work location: hilton tulum all inclusive resort, carretera de tulum km chemuyil
transportation manager
a transportation manager is responsible for overseeing all transportation services provided by the hotel, ensuring an exceptional experience for guests and team members, while optimizing logistics operations, evaluating performance, and aligning staffing with service demands.
what will i be doing?
as a transportation manager, you will manage all hotel-related transportation services to deliver a seamless and excellent experience to guests and internal clients. Responsibilities include optimizing scheduling, maintaining safety standards, and ensuring operational efficiency. Specific tasks include:
1. overseeing daily transportation operations, guest shuttles, and internal logistics
2. ensuring exceptional service levels and timely coordination of transportation services
3. evaluating guest satisfaction and implementing improvements based on feedback
4. monitoring fleet condition, cleanliness, and maintenance to ensure safety and compliance
5. optimizing route planning, fuel usage, and operational costs
6. maintaining strong communication with hotel departments, guests, and third-party transport providers
7. ensuring staffing levels are aligned with business needs
8. providing ongoing training and development for transportation staff
9. conducting regular team meetings and following up with action plans
10. addressing performance concerns in line with company policies and procedures
11. recruiting, leading, and supporting the professional growth of the transportation team
12. ensuring full compliance with hotel policies, traffic regulations, and health and safety standards
what are we looking for?
a transportation manager serving hilton brands should demonstrate:
* strong knowledge of the hotel, hospitality, or service industry
* proven success in transportation or logistics operations, with the ability to drive results, control costs, and build guest loyalty
* outstanding leadership abilities to inspire and lead a successful team
* managerial experience in transportation, logistics, or mobility within hotels or hospitality centers
preferred qualifications:
* degree or diploma in hospitality management, logistics, or a related field
* passion for delivering exceptional guest service
what will it be like to work for hilton?
hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels and resorts to extended-stay suites and mid-priced hotels. With nearly a century of service, hilton is committed to providing exceptional guest experiences worldwide. Our vision is “to fill the earth with the light and warmth of hospitality,” and our team members are at the heart of this mission.
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