Responsibilities: - monitor production metrics for team. - consistently evaluate effectiveness of team members through data analysis, shadowing calls, and reviewing customer feedback. - continuously learn and become an expert on d3 product. Skills: - strong oral and written communication skills. - consultative approach to account management. - deep customer empathy. - customer experience champion. - exceptional demandforce product knowledge. - ability to have difficult conversations with customers. - understanding of competitive landscape. - player/coach mentality. *requirements*: - 2-3 years experience in a customer facing support/success/onboarding role. - 1-2 years previous management experience. - bachelor’s degree. - understanding of smb space, particularly in the specified vertical. - knowledge of salesforce crm a plus. *job types*: full-time, permanent *salary*: $18,000.00 - $22,000.00 per month work location: in person
#j-18808-ljbffr