Responsibilities: - monitor production metrics for team.
- consistently evaluate effectiveness of team members through data analysis, shadowing calls, and reviewing customer feedback.
- continuously learn and become an expert on d3 product.
skills: - strong oral and written communication skills.
- consultative approach to account management.
- deep customer empathy.
- customer experience champion.
- exceptional demandforce product knowledge.
- ability to have difficult conversations with customers.
- understanding of competitive landscape.
- player/coach mentality.
*requirements*: - 2-3 years experience in a customer facing support/success/onboarding role.
- 1-2 years previous management experience.
- bachelor's degree.
- understanding of smb space, particularly in the specified vertical.
- knowledge of salesforce crm a plus.
*job types*: full-time, permanent *salary*: $18,* - $22,* per month work location: in person
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