About four seasonsfour seasons is powered by our people. We are a collective of individuals who crave to become better, push ourselves to new heights and treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.about the locationon the stunning southern coast of mexico’s baja peninsula, experience cabo’s golden corridor with mexican chic and a cool mediterranean vibe. In the heart of all the action, the coveted community of cabo del sol is home to our modern hacienda-style village, with sparkling ocean views throughout. Create magical memories as hearts beat to the rhythm of mexican music, art and culture – embraced by the warmth of our four seasons “familia.”be part of something truly specialjoin the four seasons cabo san lucas at cabo del sol team as a telephone agent. This expansive property will feature 96 beautifully decorated rooms and 61 residences, located in the tourist corridor between cabo san lucas and san josé del cabo, perched atop the stunning baja california sur with breathtaking views of the sea where the sea of cortez meets the pacific ocean. The facilities will include three restaurants, three resort pools, an outdoor gym, spa & spa garden, and an event room in the clubhouse.be yourselfanswer and transfer incoming calls received on the resort’s main switchboard correctly. Ensure follow-up on guest requests received via phone, fs app, and fs chat efficiently, courteously, and professionally to achieve maximum guest satisfaction.knowledge and skillseducation: high school diploma or equivalent.experience: minimum 2 years in luxury hospitality service.skills: reading, writing, and oral proficiency in english and spanish.required schedule: variable working days and hours depending on operation.responsibilitiesanswer phone calls efficiently and courteously, complying with four seasons and lqa standards, and connect each call to the correct extensions.handle guest interactions responsibly and professionally, fulfilling special requests, and providing timely follow-up on complaints and inquiries.ensure the telephone directory conditions and the system (avaya) are properly maintained.respond efficiently and professionally to any emergency situations.monitor and respond effectively to the fs chat platform.complete administrative tasks assigned by the manager, including check arrangement, glitch reports, and partial creation of the daily operational report.schedule and follow up on wake‑up call requests or messages promptly.about four seasons hotels & resortsfour seasons hotels and resorts opened its first hotel in 1961 and has a history of continuous innovation, remarkable expansion, and a determined dedication to the highest standards. For nearly 50 years, we have transformed the hospitality industry by combining kindness and efficiency with the best international hotel traditions. We have been ranked every year as one of fortune magazine's 100 best companies to work for and named a great place to work legend.service culturecurrently operating 120 hotels and resorts, and 45 residential properties in major city centers and tourist destinations in 47 countries, with more than 50 projects in planning or development, we consistently rank among the best hotels in the world. Our greatest asset is our people. We believe each of us needs a sense of dignity, pride, and satisfaction in what we do.what is it like to work for four seasons hotels & resorts?All our actions are guided by the golden rule: “treat others as you would like to be treated.” You will work in a team based on mutual respect, collaboration, excellent service, and passion for hospitality. As a luxury brand, our work is guided by strict standards to ensure a high level of quality and service at all times. Expect to work hard but have fun and learn along the way, taking your career, experience, and skills to the next level. An added benefit is the opportunity to work for an international company, travel worldwide, and stay at incredible properties for free.learn more by visitingcompany website: www.fourseasons.cominternal careers: https://jobs.fourseasons.com/linkedin: https://www.linkedin.com/company/four-seasons-hotels-and-resortsfacebook: https://www.facebook.com/fourseasonsjobstwitter: https://twitter.com/fourseasonsjobsdue to the high volume of applications we receive, we will only contact candidates considered for the position for an interview.
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