Admin assistant (csr experience) - work from home
description: gordian staffing, a new way of hr.
we focus on helping small and medium‐sized enterprises in the united states and canada to make business more accessible by offering specialized services and providing high‐quality people solutions for those organizations, constantly growing and looking for better results in their markets.
our client
we are a company that is proud to share 30 years of experience in the management of homeowners associations in california, we focus on helping communities to grow by combining industry knowledge, technology, and people‐oriented management.
responsibilities
* answering phone calls and escalating when needed.
* answering homeowner questions about maintenance, balances, community facilities, etc., and opening tickets in the system when needed.
* maintenance calls, balances, and essential communication.
* entering maintenance requests so the managers can follow up with them.
* data entry.
* handling work orders with vendors.
* filling out 4041 forms to associations.
* following up with vendors.
schedule
* monday to friday
* regular schedule: 7:30 a.m. to 4:30 p.m. Cst mx
* during daylight saving: 6:30 a.m. to 3:30 p.m. Cst mx
benefits
* competitive salary (according to experience)
* law benefits
* remote work
* work stability
* computer equipment
* major medical insurance
* christmas bonus of 30 days (aguinaldo)
* after the first 3 months, we add the following:
o minor medical insurance (clinic may vary according to your city).
o food vouchers (10% of the gross salary).
o restaurant tickets.
o saving fund (8% of the gross salary).
requirements
* must: advanced english similar to native (strong communication skills: writing and speaking).
* high school diploma
* 1 to 2 years of experience in customer service
* multitask
* strong communication skills in writing and speaking
#j-18808-ljbffr