Important it company at the latin american level, growth requires:*employee central success factors consultant -time off*job description*- provide second-level support to end users and level 1 support team for ecto and sftt solution.- perform configuration that are result of incidents, change request, ritm and sctasks.- collaborate with level 1 technical support team to escalate and resolve complex customer issues.- conduct remote troubleshooting sessions with end users to diagnose and resolve technical problems.- collaborate with nestle time management architects team to identify and report software bugs and suggest improvements.- provide training and guidance to level 1 technical support team members to enhance their knowledge and skills.- stay updated with the latest features and updates of the ecto and sftt to collaborate with nestle architects and product manager for addition to roadmap.- assist in testing new system releases, patches, and updates to ensure they are functioning correctly and without any adverse impact on user experience.- collaborate with cross-functional teams, such as hr core, bsi, payroll etc., to provide support on product enhancements and rollouts.- participate in regular team meetings and training sessions to enhance technical knowledge and share best practices.- adhere to established service level agreements (slas) and prioritize support tickets based on urgency and impact on business operations.- maintain a high level of customer satisfaction by ensuring timely and effective resolution of customer issues.- continuously improve technical support processes and procedures to enhance efficiency and customer experience.- stay updated with industry trends and technologies related to ecto and sftt to provide proactive support and guidance to customers.- maintain a high level of professionalism, confidentiality, and customer service orientation while interacting with end-users.
*advanced conversational english essential *(will be evaluated).
*job type*: remote.
*salary*: $73,000 gross.
*benefits*: excellent superior benefits.postúlate por este medio y comparte tu cv.tipo de puesto: tiempo completoidioma:- inglés avanzado (obligatorio)lugar de trabajo: empleo remoto