Requirements:bachelor's degree completed. Minimum 3 years of experience in customer service roles desired experience in invoicing and account reconciliation. Advanced english level (constant interaction with international customers). Advanced proficiency in microsoft office tools (excel, word, powerpoint, access). Knowledge of sap sd/mm and customer web portal operations. Purpose of the role serve as the primary point of contact throughout the customer lifecycle, building strong relationships with key representatives and ensuring a seamless, efficient service experience aligned with excellence standards. The goal is to anticipate, address, and resolve any situation that may impact customer satisfaction, while proactively collaborating with internal teams to deliver timely solutions. What will you do in this role? Take ownership of customer issues, ensuring effective resolution. Monitor daily and weekly demand from customers manage sales orders, shipments, price validations, invoicing, and electronic requests. Maintain reliable relationships and constant communication with key customer contacts. Organize and update edi data and customer web portals. Plan weekly and monthly transportation needs. Collaborate with internal areas such as inventory, purchasing, and warehouse to ensure optimal service levels. Participate in continuous improvement projects focused on adding value to the customer. Key skills: customer orientation. Effective communication and analytical skills. Knowledge of the automotive industry ubicación: garcía, n.l rango salarial: hasta 33,000 brutos