Finastra product specialist
this role is the key interface between finastra clients and the development organization, contributing to the overall delivery of software and services to ensure a world‑class customer experience. The holder is a product specialist with technical competencies, responsible for handling and resolving raised issues in the shortest time possible.
Responsibilities
provide excellent customer service by responding to various requests, issues, and inquiries from clients, ensuring that they can use the product effectively and efficiently.
Demonstrate strong technical skills and knowledge by understanding and replicating the reported issues in the client and finastra environments, performing in‑depth investigations with root‑cause analysis, and offering adequate solutions or detailed analysis to stakeholder teams.
Ensure timely and clear communication with the clients by updating them on progress and status of the issue resolution, tracking issues sent to other departments, and participating in client meetings and webex sessions as needed.
Validate fixed defects thoroughly by testing the described scenarios and confirming that they are resolved.
Escalate issues with the team leader and/or manager when needed, providing relevant information and analysis.
Document in detail all interactions, troubleshooting, testing, and research in the ticketing system visible to clients.
Create knowledge‑base articles or other technical documents to drive self‑service solutioning for clients via the client portal.
Provide feedback and suggestions for product improvement and enhancement, based on the experience with customer issues and product knowledge acquired.
Collaborate and communicate effectively with team members and other internal stakeholders, sharing knowledge, best practices, and relevant information, and supporting each other to achieve team and organizational goals.
Required experience
degree in computer science, mathematics, business it or related major or equivalent job experience.
Debugging skills and experience with debugging tools, audit logs, etc.
Medium expertise with windows operating system.
Medium expertise with networking, firewalls, and ip addresses.
Excellent written and verbal communication in english.
Analytical abilities, attention to detail, stability, responsibility, and customer focus.
Ability to work independently as well as part of a customer‑facing team.
Additional qualifications
analyze and adapt mentality – strong analytical and problem‑solving skills; ability to adapt to changing situations and customer demands; identify root cause, find solutions, and implement them quickly and efficiently.
Customer service – excellent communication and interpersonal skills; positive and professional attitude; listen to customers, understand concerns, provide clear and concise responses; handle difficult situations with patience and empathy.
Banking knowledge (preferred but not required) – solid understanding of banking sector, its products, services, regulations, and processes; communicate effectively with banking professionals.
Vehicle support specialist
we’re looking for a people‑focused, motivated customer service professional to join our team as a vehicle support specialist. In this role, you’ll be on the front line supporting our customers—helping them succeed, resolving their questions, and ensuring they have a great experience with our products. You’ll also gain hands‑on knowledge of our business model and become an expert in our software suite.
This is an excellent opportunity to kickstart or grow your career in a high‑growth saas company, collaborate with a supportive team, and build skills that will help you thrive across the tech industry.
What you’ll bring
1–3 years of customer support experience, ideally in a b2b or saas environment.
Exceptional communication skills, both verbal and written.
Fluency in french and/or spanish (read, speak, write) is a strong plus.
Experience with zendesk or similar ticketing platforms is a plus.
Strong commitment to providing excellent service.
Ability to explain complex or technical concepts clearly and simply.
Positive, flexible, and enthusiastic attitude.
Collaborative mindset and willingness to help—no matter the task size.
High sense of urgency, with the ability to prioritize and meet tight deadlines.
Strong organization skills and attention to detail.
Reliable performance in team‑oriented environments.
Creative and analytical approach to problem‑solving.
Proficiency in microsoft office suite.
What you’ll do
respond to and resolve customer and end‑user inquiries of varying complexity via phone, email, and web chat, while meeting defined service levels.
Deliver a positive, customer‑centric approach in troubleshooting and issue resolution.
Set and manage customer expectations to ensure high satisfaction.
Document and maintain all customer cases, updates, and follow‑up tasks in the ticketing platform.
Review and process customer forms and documentation with accuracy.
Become a subject matter expert for assigned products, tasks, and support processes.
Collaborate closely with internal teams (product, customer success, account management) to ensure timely and proactive resolution of customer issues.
Bilingual client support specialist – legal services team (guadalajara)
are you bilingual in english and spanish, with call‑center experience but looking for more than just a typical call‑center role? Join our team as a bilingual client support specialist, where your contributions will make a real impact, and you'll be valued as an essential team member—not just a number.
Key responsibilities
manage inbound and outbound client calls, delivering exceptional service and follow‑up.
Coordinate and schedule appointments for clients and attorneys, ensuring smooth communication.
Assist with administrative tasks, including non‑litigation legal documentation.
Draft, proofread, and organize essential legal documents for clients.
Provide accurate updates to clients regarding case progress and respond to inquiries effectively.
Qualifications
fluent in english and spanish (fully bilingual).
Resident of guadalajara or nearby areas.
High school diploma, or partial college education (no degree necessary).
Minimum 6 months experience in customer service, ideally within a call‑center.
Basic skills in microsoft office (word, excel, outlook).
Knowledge of legal services is a bonus but not required.
Compensation and benefits
competitive salary: 13,000 to 16,000 mxn per month, after taxes, based on skills and experience.
Career growth: be part of an american‑culture company with clear growth pathways, all while working in guadalajara.
Legal benefits (imss, paid vacation, christmas bonus).
Work‑life balance: fixed monday‑friday schedule from 9:00 am to 5:30 pm est.
All us holidays off.
Paid training, starting on day one.
Technical client support advisor (mortgage software)
reporting to senior manager, customer support, the technical client support advisor is the key interface between clients and finastra, contributing to the overall delivery of residential mortgage software and services to ensure a world‑class customer experience. The holder is a product specialist with technical competencies, responsible for handling and resolving raised issues in the shortest time possible.
Responsibilities & deliverables
work assigned cases through the full case‑management life cycle.
Respond to customer requests, reported issues, questions, or assistance requests, helping them utilize the product properly.
Understand the reported issue, replicate the scenario in finastra environments.
Perform technical investigation with root‑cause analysis and provide solutions or detailed analysis to stakeholder teams.
Update clients on progress towards issue resolution, including tracking issues sent to other departments and ensuring timely resolution.
Participate in client phone meetings, webex sessions to ensure proper communication and speed up investigation.
Validate defects thoroughly by ensuring described scenarios are fixed.
Build and provide simple scripts with assistance of senior colleagues when necessary.
Write technical specifications and best‑practice documentation.
Raise/escalate issues with team leader and/or manager when needed.
Contribute to a positive atmosphere of teamwork through collaborative behavior and open communications.
Other duties as assigned by manager.
Required experience
3‑5 years mortgage and/or banking knowledge preferred.
Previous system administrator and/or processing, underwriting, closing experience preferred.
Excellent written and verbal communication.
Customer focus, analytical abilities, attention to detail, stability, responsible.
Ability to work independently as well as part of a customer‑facing team.
Quality assurance specialist
responsible for enhancing the qualitative performance of designated resources. Identifies improvement areas and devises individual plans to enhance understanding of processes, communication and all aspects outlined in the quality monitoring criteria. Pinpoints areas for service delivery improvement by effectively managing communication and work tools, thereby enhancing resource efficiency. Regularly schedules and conducts structured coaching sessions with agents monitoring their progress systematically. Ensures identification and remediation of knowledge gaps, mitigating risks associated with inadequate expertise. Manages reports addressing non‑compliance areas and arranging customized training sessions to rectify knowledge and skill deficiencies among assigned resources. Evaluates interactions between assigned resources and customers using evaluation forms across all channels. Facilitates knowledge dissemination within the team and provides supplemental support to smes and supervisors. Cognizant is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, veteran status, age, or any other characteristic protected by law.
Customer support associate
reports to: director of customer support
responsibilities and duties
answer basic customer technical support requests.
Troubleshoot errors to provide customers with possible solutions.
Create new users, reset user passwords, and update user profiles.
Triage customer support requests to applicable team members as necessary.
Extract product and packaging specification data from word, excel, and pdf documents.
Create best practices for future customer support team members.
Complete ad‑hoc tasks to support project managers and business analysts for customer accounts.
Qualifications
bachelor's degree, demonstrating advanced computer skills, communication abilities, and possible industry knowledge.
Entry‑level customer service associates should complete several months of on‑the‑job training.
Experienced customer service associates may benefit from additional training.
1‑3 years of customer support experience required, ideally within manufacturing or tech industries.
Saas, consumer goods, food & beverage, packaging or supply chain experience required.
Commercial knowledge preferred but not required.
Soft skills
be an active learner.
Desire to dive head first into an early‑stage technology environment.
Attention to detail.
Highly accountable.
Time management.
Fast learner, team player, can‑do attitude, highly organized, execution‑oriented, problem solver.
Positive and inquisitive attitude.
About specright
specright offers cloud‑based saas for specification data management to fortune 100 companies with complex needs. Whether it’s packaging, formulas or products, specright helps companies reduce costs and empower efficiencies by sharing, analyzing, and auditing specifications. The company’s clients include dow chemical, johnson & johnson, flowers foods, the wonderful company, and j&j snack foods. Specright has a deep bench of product and packaging experts and experienced technologists, with leadership that has grown and sold successful companies and raised multiple rounds of vc capital. The culture is energetic, entrepreneurial, informal, versatile, intelligent, and fast‑paced, with an emphasis on collaboration, sharing ideas, and information, and a focus on innovation over fear of mistakes.
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