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serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and emails regarding order inquiries such as ship dates, problems, order changes, repairs, and rma's. You will assist other customer service associates with administrative duties and communicate with departments like technical support, logistics, manufacturing, regional sales managers, and product managers to resolve customer issues. You will support order processing including order entry, expediting orders, change orders, returns, monitoring order status, and resolving discrepancies.
help honeywell be the customer's top choice by delivering excellent customer care. Build your business acumen while learning to address customer needs. Be part of the team solving complex problems for customers.
responsibilities
* processing returns
* customer invoicing
* prepare forecast reports
* administrative support
* order processing
you must have
* high school diploma or equivalent. Some experience in the field.
we value
* an attention to detail
* a bias for action
* an ability to work in a team
* a commitment to improving service
* an ability to work with limited direction
qualifications
* same as above
about us
honeywell helps organizations solve complex challenges in automation, aviation, and energy transition. We provide solutions through aerospace technologies, building automation, energy and sustainability solutions, and industrial automation, powered by honeywell forge software, making the world smarter, safer, and more sustainable.
additional details
* seniority level: mid-senior level
* employment type: full-time
* job function: information technology
* industries: appliances, electrical, and electronics manufacturing
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