Company description
before tunecore, artists needed to be signed to a record label to sell their music online.
in *, we democratized the industry by partnering directly with digital stores and streaming platforms to enable any musician to sell their songs worldwide while, keeping 100% of their sales revenue.
today, tunecore is the leading music digital distribution service for independent artists worldwide and headquartered in brooklyn, ny, tunecore is owned by paris based, global digital music company believe.
the company raised €300 million when it went public on june 10, * and is now actively investing in the continued growth of the business.
we have made it our mission to best serve artists and labels at each stage of their development in the digital world.
we are a company who cares deeply about our people and our creator community, advocating for diversity, equity, and inclusion across all of our platforms and throughout our business.
innovation inspires and pushes us to work hard for our artists, while collaboration drives the way we work; as well as how we approach our company's social responsibility.
join tunecore as we embark on the next phase of innovation in the music industry.
lead the team that will bridge creators' unmet and evolving needs by building the tools and services that they can't live without and make their lives better.
*job description*:
- resolve issues and questions customers have about tunecore products and services
- work within tunecore's administrative system to update and correct account issues; cancel account content as needed
- product account management
- provide information on customer and product issues to your team's lead agent
- work with a team on special projects as needed
- report technical and communication issues to better service tunecore artists
- perform other duties as assigned by management
- work on a flux schedule to provide support for our artists over weekend hours.
*qualifications*:
- at least two years of experience working in an office and/or customer service
- ba/bs preferred
- strong communications skills: written, verbal, and interpersonal
- working knowledge of mac and the microsoft office suite
- manage time effectively and prioritize workload
- ability to work well independently, and as part of a team
- an understanding of the digital music industry
- fluent in english and spanish
- experience with zendesk a plus
- bs/ba degree
additional information
*our values*:
tunecore is a team of creators, for creators.
our mission is to support our artists and labels at every stage of their careers.
our driving forces are respect, expertise, fairness, transparency and our values include collaboration and innovation.
as global citizens, we believe that if we build more diverse, equitable and inclusive teams across our company, we will collectively create and offer more innovative solutions and better serve our artists, labels, partners, and employees.
we strive to build a company that reflects the communities we serve and embraces the diversity of the world we live in, where each person's unique perspective is valued, and where everyone has the same opportunities and is supported in their personal and professional growth.
from our hiring practices to the culture we create and nurture, we are committed to listening, learning and evolving.
we join with our parent company, believe in supporting the company's ambassadors program, made up of tunecore team members stepping outside their roles to bring the company together on issues they care about, both local and global.
these tunecore ambassadors work towards the goals of communicating best practices, proposing and leading concrete initiatives and actions.
*key initiatives and programs include*:
- believe for people, focused on diversity and equality for all people and working towards a more inclusive workplace
- believe for parity, whose goals are true equality between women and men in the workplace and to fight against discrimination
- believe for planet, which operates as an internal think tank on environmental issues.
their mission is to limit the carbon footprint and any environmentally negative impact of the company and its employees
with equality in mind, tunecore and believe partnered with leading entertainment and media analysis research firm midia research for a groundbreaking study on the underrepresentation of female creators in the music industry.
the study, _be the change: women making music *_, sheds light on the challenges and experiences of women and uncovers why there is a wide disparity between male and female creators.
* was the inaugural year for the report and it will be updated annually.
our intent for this study is to inspire meaningful change in the industry.
*recognition and awards*:
- a2im's * libera awards, recognizing the best in independent music: tunecore earned a nomination for "independent champion"
- billboard *