About persistentwe are an ai-led, platform-driven digital engineering and enterprise modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 fortune 50 companies and 4 of the 5 top banks in both the us and india, and numerous innovators across the healthcare ecosystem. Our disruptor's mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We have delivered 23 sequential quarters of growth with $422.5m in q3 fy26 revenue, up 4.0% q-o-q and 17.3% y-o-y growth. Our 26,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We won the 2025 isg star of excellencetm award for ai and data excellence and were named a leader in the everest group talent readiness for next-generation data, analytics and ai services peak matrix assessment 2025.. About the role we are seeking a senior business analyst with deep expertise in the e‐commerce domain to act as a strategic bridge between business stakeholders and technical delivery teams within complex, fast‐moving digital environments. This is a high‐impact consulting role requiring 7–10 years of hands‐on experience working across large-scale digital ecosystems. As a senior ba at persistent, you will drive alignment across cross-functional teams, and influence the evolution of digital commerce capabilities (web + mobile). Your work will play a direct role in defining scalable processes, optimizing platform performance, and guiding strategic enhancements that elevate the digital value chain end-to-end. Role: senior business analyst (e-commerce) location: mexico (remote or hybrid if based in guadalajara) experience: 7-10 years of experience job type: full time employee what you'll do: strategic requirement engineering: elicit, analyze, and document complex functional and non-functional requirements from senior stakeholders, translating high-level vision into actionable technical specifications. E-commerce product ownership support: partner with product owners to manage and prioritize a high-velocity backlog, balancing customer value, technical debt, and effort to deliver. Process architecture: create detailed user flows, system diagrams, and process maps to identify risks, dependencies, and opportunities for optimization within the e-commerce ecosystem. Cross-functional leadership: act as the "source of truth" for developers and testers, removing roadblocks and clarifying complex logic to ensure seamless delivery. Ambiguity resolution: evaluate data from disparate sources, reconcile conflicting stakeholder needs, and simplify complex situations into clear, executable paths. Road-mapping & innovation: contribute to long-term digital road-mapping, ensuring our e-commerce capabilities (web and mobile) remain best-in-class. Expertise you'll bring: professional experience: 7–10 years as a business analyst in medium-to-large-scale global organizations. Domain expertise: proven track record in e-commerce/retail. You must understand the mechanics of online checkout, order management (oms), and digital consumer journeys. Agile mastery: deep experience working in agile/scrum environments, including writing high-quality user stories and acceptance criteria. Communication: superior english communication skills (written and verbal). You must be comfortable presenting to and influencing senior leadership in a 100% english-speaking corporate environment. Analytical rigor: a natural ability to navigate ambiguity, solve "impossible" problems, and maintain extreme attention to detail. Tools: proficiency in jira, confluence, and diagramming tools (lucid chart, visio, or similar). Nice-to-have platform knowledge: hands-on experience with shopify plus or equivalent enterprise e-commerce platforms. Global exposure: experience working within us-based corporate structures or multi-country delivery models. Industry knowledge: familiarity with the 3-tier distribution system or regulatory/compliance requirements in the alcohol beverage industry. Certification: cspo, cbap, or related agile certifications. Benefits: 30 days christmas bonus (aguinaldo) 13% saving fund, capped to the law limit. 12% grocery coupons, capped to the law limit. 12 vacation days first year + 6 floating days – number of vacation days increase according to seniority. Annual performance evaluation with rewards and recognitions. Up to usd 200 pre-approved annually for certifications relevant to the employee's role. Free courses available at internal platforms. Major medical insurance (spouse and children included) minor medical insurance (spouse and children included) dental insurance (spouse and children included) visual insurance (spouse and children included) life insurance. Preferential price on car insurance (car fleet) inclusive environment: persistent ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds. We offer hybrid work options and flexible working hours to accommodate various needs and preferences. Our office is equipped with accessible facilities, including adjustable workstations, ergonomic chairs, and assistive technologies to support employees with physical disabilities. If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment. We are committed to creating an inclusive environment where all employees can thrive. Our company fosters a values-driven and people-centric work environment that enables our employees to: accelerate growth, both professionally and personally impact the world in powerful, positive ways, using the latest technologies enjoy collaborative innovation, with diversity and work-life wellbeing at the core unlock global opportunities to work and learn with the industry's best let's unleash your full potential at persistent - persistent.com/careers "persistent is an equal opportunity employer and prohibits discrimination and harassment of any kind.