A global manufacturing company is looking for an experienced customer service to join our team, located in mexico.we offer all the benefits of a top employer committed to further development, intercultural exchange and innovation we are looking for people who bring commitment and a sense of team spirit to every challenge they take on.*expert customer service us customers*is responsible for customer service for selected customers, incl.all day-to-day operations between adc, customers, leoni production facilities & third part logistics*tasks/responsibilities*:- manages day-to-day customer service for selected customers- coordination of day-to-day operations between advanced delivery center (adc), customers, leoni production facilities & third party logistics- processes customer orders in erp system of principle company, analyzes customer schedules against agreed contracts, incl.capacity and flexibility agreements and negotiates potential solution for deviations- monitors availability of required finished goods at adc and initiates emergency measures if required- supports the dispatch process and outbound truck planning at adc- supports the technical change process in erp system of principle company- ensures accuracy of fg inventory in erp system of principal company, supports cycle counting and stock take process at adc- tracks adc fg excess stock and takes necessary actions to reduce it- monitors kpis in the area of responsibility- monitors customer satisfaction and coordinates actions in case of deviations- supports sales for vcm related recharges to customers (obsolete material, freights, services)- demand management of nafta customers in sap ibp and interface to emea customerss-e-se customer servicemx-son-hermosillo ssh - her*aw*your profile*:- degree in economics/engineering- customer service/planning experience (automotive preferred)- english c1- ms-office, erp system knowledge (sap preferred)- self-starter/organized/quick learner/result oriented- ability to work in a high-pressure environment/prioritize tasks in multiple work streams/work in international team*we are looking forward to meet you!