Alorica is a leading provider of customer experience solutions, helping the world’s most respected brands deliver exceptional customer service. With operations in over 16 countries and a global workforce of more than 100,000 employees, we specialize in creating personalized interactions across voice, chat, social media, and other digital channels.at alorica, we’re driven by a passion for people—both our clients and our employees. Our mission is simple: to make lives better—one interaction at a time. We offer a dynamic, inclusive, and supportive work environment where growth and development are encouraged, and where every voice matters.whether you're looking to start your career or take the next big step, alorica offers opportunities to learn, grow, and thrive while making a meaningful impact.summarywe are seeking a leader to oversee the strategic and operational performance of a call center team, ensuring high-quality service delivery and alignment with client expectations. This role drives team development manages resources and financial performance and identifies opportunities to improve efficiency and growth.responsibilitiesdevelop and implements long and short-term strategies to effectively utilize technical and human resources to provide quality service to clients.oversee development of management team (e.g., setting performance expectations/targets, training, coaching, performance appraisals, etc.)supervise the coordination of service to meet new and existing client program objectives and expectations. Ensures that monthly and annual client reviews are conducted. Monitors/approve monthly client billing, making revisions, as necessary. Tracks revenue to plan and report variances monthly.identify additional prospective work opportunities and develop innovative approaches to manage efficiency and profitability.perform other duties as assigned by management.requirementsminimum of 1 year of operations management experience at the director level in telecommunications accounts (u.s. market preferred).candidates must be open to relocate to puebla, mexico.advanced english level(c1). Schedule flexibility and open work on-site are required.excellent communication and leadership skills, proactive, client advocate with strong customer service, organizational and strategic planning skills, flexibility, and versatility in problem analysis and resolution. Ability to analyze and interpret qualitative and quantitative data.