( *note *) this is a *100% home office* opportunity and *100% english *job. The competition for our remote roles is high, so please take into account that a* complete and well-written cv* could help you cut the line to an interview much faster we recommend using a free tool such as resume.io to make sure your resume shines above all others
porch group is a family of technology and saas companies that offer innovative software and service solutions to more than 20,000 companies across the country.
our mission is to completely transform the way people buy, sell, move, and manage their homes throughout their home journey. Sure, it's a tall order to transform a $320 billion industry, but we're already well on our way. Since we were founded in 2013, we've stuck to our values and our commitment to foster a "no jerks, no egos" culture, which is a big reason we've gone from a scrappy startup to a nasdaq-listed company and the industry-leading partner for the home in less than eight years.
at porch, no two days will ever be the same and you'll have the opportunity to help solve big problems, with a refreshing balance of team support and ownership of your work.
the future is bright for the porch group, and we'd love for you to be a part of it, as our *booking team lead*
*what you will do*:
your core responsibility will be to schedule appointments for home improvement services and be a role model for all team members in all aspects of the job. You will talk with customers via phone to secure booked appointments and communicate with our internal teams to ensure every job is well communicated, increasing the likelihood that every project is completed to the customer's satisfaction. We have a high-volume, fast-moving team and you'll need to be a master at multitasking.
you will be accountable for your team's performance. You will be expected to motivate your team and be responsible for keeping them on target to goal. This includes giving an unlimited amount of shout outs along with holding team members accountable to expectations. You also must be open to coaching and feedback with unwavering execution of that feedback.
must be passionate in helping others achieve their personal and professional goals.
you will have the opportunity to have a major impact on our company and our product. We are a fast growing company with an exciting roadmap, lots of momentum and a committed leadership team. You'll get to experience entrepreneurship up close and personal as you work with leaders who are focused on immediate and significant business growth. Base pay, along with bonus opportunities are available for this role.
- achieve booking quota - have 30%+ completion rate
- responsible for off peak improvements and lead distribution
- adjust humanity clock-in and clock-out errors
- give feedback to team members on bookings that are below expectations
- assist in improving policies, procedures and systems by providing feedback to your manager
- assist in new hire training
- assist in team calls
- hold team members accountable to their daily schedules
- exceed kicker goals given by manager
- assist in performance management
- identify and execute coaching opportunities with teammates
- provide feedback to manager to help team members, improve process, improve tools, messaging and overall team performance
- contagious positivity and an example of professionalism to be a role model for others to look up to
- monitor team chat rooms to answer questions from team members immediately.
- responsible to help 100% of your team achieve minimum quota expectations
- conduct bi weekly 1:1's with team members to help them achieve goal and identify areas of improvement
- understand each agents personal and professional goals so you can hold them accountable to those standards
- read all team lead training materials as expected
- proactive in helping the team and handling any escalations
*what to expect*:
- *quick recruitment process* through video calls.
- *pay*:an attractive base pay rate per hour.
- *bonuses*: a compelling bonus plan to motivate you to go beyond and above to reach your goals.
- *training*:paid initial training, as well as on-going training to help you develop in your role and career.
- *career path*: this is only the beginning we offer real opportunities for career growth as our team keeps on growing
- *support*:you're working from home but not alone your team is available in real-time to help you be successful
- *work/life balance*:this is a 100% remote job which means no more time wasted in traffic spend more time at home, where your family needs you
*what you bring*:
- excellent written & verbal skills
- a commitment to individual excellence and a proven team player
- desire to work in a fast-moving sales and customer service environment
- a positive attitude and pride that stems from doing great work
- mentor team members and coach on job responsibilities and role
- comfortable w