The support specialist integration is responsible for helping r365 customers with all r365 software (non-pos) integrations functions including payroll direct bank connection and vendor invoice upload keyed entry and payment. They manage pertinent customer communications through tickets live chats and phone calls.
how youll add value:
prompt customers for information necessary to troubleshoot problem reports
identify solutions to problem reports and deliver them to customers
help customers understand r365 non-pos integrations functions
route non-integrations customer issues to appropriate teams and team members
diagnose and document software defects and escalate them to integrations support manager or lead
participate in live chats
manage personal queue of customer tickets
identify gaps in company self-help documentation
train and mentor new team members at the request of support management
assist manager integration support in rolling out and supporting new non-pos integrations
other duties as assigned
what youll need to be successful in this role:
high attention to detail
excel knowledge
flexible and adaptable based on the needs of the client and internal team
solution oriented mindset with ability to articulate under pressure
effective communication skills both written and verbal with the ability to articulate complex content with a simplified explanation
strong technical aptitude with experience communicating across multiple platforms
a passion for helping people get the most out of technology
preferred qualifications
bachelors degree with emphasis in business and / or finance and / or accounting preferred
restaurant industry experience
strong understanding of general business principles
previous experience in a support role
required experience:
unclear seniority